Billing & Collections Administrator (Epicor P21 Experience Required)
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AI Summary
This is a remote position.
About the Role
We are seeking an experienced and detail-oriented Billing & Collections Administrator to support a busy plumbing supplies company. This role is ideal for someone who has previous experience working in the plumbing, HVAC, building materials, or wholesale distribution industry and is already familiar with Epicor Prophet 21 (P21).
The ideal candidate will be responsible for billing, invoicing, collections through email, account maintenance, and general administrative support. This is primarily a back-office position with minimal customer interaction by phone.
Responsibilities
Create and process customer invoices accurately and on time
Manage billing-related tasks within Epicor P21
Follow up on outstanding invoices and past-due balances via email
Maintain accurate customer account records
Review orders and ensure billing information is correct
Assist with accounts receivable and collections activities
Monitor customer payment status and update records accordingly
Handle administrative and data entry tasks as needed
Organize and manage email communications related to billing and collections
Generate reports and assist management with accounting-related tasks
Requirements
Previous experience using Epicor Prophet 21 (P21) is required
Experience working for a plumbing supplies, HVAC, building materials, industrial supply, or wholesale distribution company strongly preferred
Minimum 2 years of billing, invoicing, accounts receivable, or collections experience
Strong written English communication skills
High attention to detail and accuracy
Excellent organizational and time management skills
Comfortable working independently in a remote environment
Strong computer skills and ability to learn company processes quickly
Preferred Qualifications
Experience with accounts receivable and collections
Experience generating reports within Epicor P21
Background in distribution, supply chain, or wholesale operations
Experience supporting U.S.-based companies
What Success Looks Like
Invoices are processed accurately and on time
Collections emails are sent consistently and professionally
Customer account information remains organized and up to date
Outstanding receivables are actively monitored and followed up on
Administrative tasks are completed efficiently with minimal supervision
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