Bilingual Transportation Scheduler

What You’ll Do – Job responsibilities

Available schedules: Monday - Friday, 9:00am to 6:00pm Central Time, Monday - Friday, 10:00am to 7:00pm Central Time

The Transportation Scheduler (TS) works in partnership with the Dispatch Coordinator to ensure timely and accurate processing of trip schedules on a real time, or near-real time basis. The individual in this role also serves as back-up to the Dispatch Coordinator as needed and may perform tasks including, but not limited to, batching trips for next day service, matching trips and driver availability, reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules. All work is performed while in frequent contact with peers, clinic co-workers and drivers to ensure patients receive the best service possible. The person in this position must be able to combine excellent computer skills with above average people skills to successfully fulfill the duties of the role. Overall department hours are Monday through Friday, 6:00am to 7:00pm Central Time; there may be occasions when hours may be asked to be adjusted due to business needs. Essential responsibilities of this role include, but are not limited to:

• Manage trip assignments and trip completions in real time/near real time via electronic ride system, including with rideshare vendors
• Continuous communication with co-workers to verify patient pick-up and drop-off
• Daily quality checks on upcoming trips
• Assist with next-day preparations to include tasks such as running batch jobs, reviewing and adjusting trip assignments and/or drivers’ schedules
• Address patient complaints via established protocols

What You’ll Bring - Education Requirements

• High school diploma or equivalent required
• 1 year of college preferred

What You’ll Bring - Experience Requirements

• Fluent oral Spanish and English skills
• Strong reading and writing English skills
• 1 year customer service experience required; healthcare industry preferred
• 1 year + transit experience with computerized scheduling or dispatching required; commercial transportation or ride management system preferred
• Ability to remain focused and address rapid-fire questions and issues orderly, timely, and accurately
• Demonstrated critical thinking skills to resolve issues under pressure
• Demonstrated ability to monitor and respond to alerts on multiple platforms/applications simultaneously
• Highly organized and detail oriented
• Excellent interpersonal skills with a service attitude
• Team player with strong personal accountability and sense of urgency
• Ability to work independently, maintain excellence in service, and take initiative
• Effective problem-solving skills
• Flexibility to adjust work schedule (with proper notice)

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.