Bilingual Dental Biller + Claims Front Desk Support (English/Spanish)

Bilingual Dental Biller + Claims Front Desk Support (English/Spanish)

Salary: $6.00–$7.00 USD per hour (depending on experience)

Employment Type: Full-Time (40+ hours/week)

Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break

About the Role

Our client is seeking an experienced Bilingual Dental Biller + Claims Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.

This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.

Key Responsibilities

Dental & Orthodontic Billing (Primary Responsibility)

Primary requirement: General dental insurance claim submission  and billing experience (not strictly ortho/oral surgery—those are extensions)

• Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
• Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
• Review unpaid, denied, or rejected claims and take appropriate corrective action.
• Prepare and submit appeals for denied claims.
• Monitor claim status and follow up with insurance companies until resolution.
• Maintain accurate billing documentation and patient financial records.
• Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.

Insurance Verification & Claims Management

• Verify dental insurance eligibility and benefits prior to treatment.
• Confirm patient coverage, deductibles, copays, and treatment limitations.
• Obtain benefit information and communicate coverage details when necessary.
• Follow up with insurance carriers regarding pending claims and authorizations.
• Maintain detailed documentation of insurance communications and claim updates.

Front Desk & Patient Support

• Answer overflow inbound calls professionally.
• Assist new patients with scheduling appointments and responding to general inquiries.
• Route calls appropriately and provide excellent customer service.
• Support front desk operations during high patient volume.
• Maintain HIPAA compliance while handling patient information.

Administrative Support

• Assist with billing questions and account inquiries.
• Support administrative functions across two dental office locations.
• Maintain organized patient records and billing documentation.
• Collaborate with in-office staff to ensure efficient daily operations.
• Participate in cross-training to support multiple office workflows.

Nice-to-have: Sales/follow-up call experience to generate treatment starts.

Requirements

Required Qualifications

• Minimum 2 years of dental billing experience (Required)
• Orthodontic billing experience (Preferred)
• Oral surgery billing experience (Strongly Preferred / Must Have)
• Experience handling:
• Insurance claim submissions
• Claim follow-up
• Appeals and denials
• Insurance verification
• Experience working with Denti-Cal (California Medicaid) is highly preferred.
• Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
• Strong understanding of HIPAA regulations and healthcare compliance.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced dental environment.
• Strong written and verbal communication skills.
• Comfortable supporting multiple office locations.

Software & Tools

Experience with the following is preferred:

• Cloud 9 (training provided if needed)
• OpenDental
• Google Workspace
• Slack
• Salesforce
• WhatsApp
• Skype
• Zoom Meetings
• Google Meet
• Google Chat

What We're Looking For

We're looking for someone who:

• Has extensive experience with orthodontic and oral surgery billing.
• Understands dental insurance workflows and Denti-Cal processes.
• Can independently manage claims from submission through payment.
• Is proactive, dependable, and highly organized.
• Thrives in a high-volume practice environment.
• Provides professional and compassionate patient support in both English and Spanish.
• Is comfortable learning and supporting workflows across two office locations.

Performance Expectations

Success in this role will be measured by:

• Accurate and timely submission of insurance claims.
• High claim approval and reimbursement rates.
• Prompt follow-up and resolution of denied or pending claims.
• Accurate insurance verification and documentation.
• Professional handling of patient calls and scheduling inquiries.
• Strong collaboration with the billing and front office teams.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.