Behavioral Health Medical Assistant - Remote

Job Summary: 

As a Medical Assistant, you will be integral in supporting the provider by performing both administrative tasks and patient care. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional service.  

Duties and Responsibilities: 

• Serve as a Medical Assistant for the designated provider(s). 
• Assist providers with their "Inbox" and manage prescription refills and faxes. 
• Assist in rooming patients, ensuring familiarity with the rooming process and intake procedures. 
• Prepare, stock, clean, and maintain examination and treatment rooms and equipment. 
• Prepare patient charts, including incorporation of outside lab results and visit notes from other providers, and ensure lab reports and diagnostic test results are collected. 
• Contribute to patient chart documentation. 
• Execute all duties and responsibilities within the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems in accordance with standardized protocols. 
• Deliver patient education, accompany patients to the front office for scheduling. 
• Handle callbacks and respond to patient portal tasks and inquiries promptly. 
• Crosstrain in various clinic areas, including laboratory, phlebotomy and front desk duties  
• as needed and able. 
• Attend and complete department and clinical meetings and trainings as scheduled.  
• Adhere to and enforce all HIPAA and OSHA compliance laws and regulations.   
• Adhere to OnePeak Medical's policies and procedures, as outlined in the Employee Handbook and Policies.  
• Perform additional responsibilities as required in support of OnePeak Medical.  
• Demonstrate flexibility and the ability to meet business needs, potentially traveling to other clinics.  
• May be required to drive personal vehicle. Please refer to company policy for details.  

Skills and Qualifications: 

• Embody the OnePeak  values: Teamwork, Informed, Respect, Balance, Excellence.  
• Hold oneself accountable for delivering high-quality, timely, and cost-effective results.  
• Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.   
• Demonstrate effective communication with patients, staff, and providers, both in written and oral form.   
• Exhibit excellent customer service and teamwork skills, projecting a welcoming and positive attitude.  
• Demonstrate effective problem-solving and conflict-resolution skills when addressing patient concerns.  
• Inspire and motivate self and others, displaying confidence.  
• Display good judgment and make timely and sound decisions.  
• Embrace a continuous improvement mindset.  
• Possess strong interpersonal skills and maintain professionalism.  
• Listen attentively and welcomes constructive feedback.  
• Thrive in a fast-paced environment.  

Education and Experience: 

• High school diploma or equivalent - required
• Current BLS and/or CPR/AED Certification – required
• Recent medical assistant experience, minimum of 6 months – strongly preferred
• CMA (Certified Medical Assistant) Certification – strongly preferred
• CPT (Certified Phlebotomist Technician) Certification – strongly preferred

Physical Requirements: 

• Move supplies up to 25 lbs 
• Lift equipment up to 25 lbs 
• Standing and walking 50% of time 
• Typing and sitting 50% of time