1 | Job TitleAVP - Operational Excellence, Efficiency Initiatives Projects | DepartmentGroup Operations |
| Direct SupervisorVP - Operations Excellence | Job Number |
2 | Job Purpose |
| The Project Manager – Efficiency Initiatives is responsible for Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations, with a clear focus on optimizing systems, processes, and tools to drive continuous improvement and enhance operational effectiveness. This role requires a strategic thinker with a strong background in operational management, process improvement methodologies, and change management. The role holder will identify optimization opportunities, implement best practices, and foster a culture of continuous improvement, with a focus on enhancing systems, processes and tools to improve operational effectiveness. This role will be required to operate successfully across multiple Operations units/countries, via a matrix managed reporting structure. |
3 | Dimensions |
| Project Leadership | - Spearheading cross-functional projects aimed at improving operational efficiency.
- Leading project teams, setting project goals, and ensuring successful project delivery.
| Stakeholder Collaboration | - Collaborating with departmental heads to identify optimization opportunities.
- Building relationships with other key stakeholders across all Units within Group Operations, gathering input, and aligning initiatives with Group Operations’ objectives.
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| Systems Implementation | - Implementing operational management systems and tools to streamline processes.
- Selecting, implementing, and maintaining systems and tools to support operational efficiency initiatives.
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4 | Key Result Areas |
| Lead initiatives to improve efficiency across all operational units. Identify and implement best practices for process improvements. Drive change management efforts to ensure smooth transitions to adoption of new processes. Develop and monitor performance metrics to measure the success of efficiency initiatives. Report on key performance indicators, trends, and improvement opportunities for senior management. Foster strong relationships with key stakeholders to ensure alignment and support for initiatives.
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5 | Strategic Planning and Stakeholder Engagement |
| Collaborate with senior management and department heads to align operational improvement initiatives of Group Operations’ strategic objectives. Establish key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives. Developing strategic roadmap to guide operational efficiency initiatives, cutting across all Units within Group Operations. Engaging with employees to foster a culture of continuous improvement - Encourage employee involvement in process improvement initiatives and recognize contributions to achieving operational excellence. Providing training and support to enhance employees' skills in operational excellence. Conduct regular reviews and updates to ensure initiatives remain relevant and effective.
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6 | Process Improvement and Quality Assurance |
| Leading process improvement projects to streamline existing processes, workflows, and systems to identify bottlenecks, inefficiencies, and areas for improvements. Ensuring adherence to quality standards and regulatory requirements. Implementing measures to monitor and maintain process efficiency, and are sustainable & scalable across the units. Identify opportunities for process optimization, waste reduction, and automation to enhance efficiency and productivity. Utilize process improvement methodologies (Lean, Six Sigma…) to develop and implement solutions. Establish and maintain quality assurance processes to ensure compliance with regulatory requirements. Implement corrective actions and preventive measures to address any quality issues or deficiencies.
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7 | Change Management |
| Develop and implement change management strategies to ensure successful adoption of process improvements and operational changes, across all Units within Group Operations. Managing change initiatives to ensure smooth implementation of operational improvements. Engage stakeholders at all levels across all Units within Group Operations to gain buy-in and support for improvement initiatives. Communicating changes effectively to stakeholders across Group Operations and managing resistance. Providing support and guidance to teams during periods of change.
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8 | Knowledge, Skills and Experience |
| Bachelor’s degree in business administration, Finance, Operations Management, Engineering, or a related field (preferred). Proven experience in leading cross-functional projects and driving change, or a similar role within a back-office service industry (ideally Banking / Financial Services), with a minimum of 10-12 years in a leadership position. Strong background in operational management and process improvement methodologies. Excellent analytical and problem-solving skills. Excellent leadership and communication skills, with the ability to motivate and inspire team members. Strong communication and stakeholder management abilities. Experience in implementing operational management systems and tools. Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management, or Agile. An understanding of banking products, services, and regulatory requirements would be preferable. Excellent project management, change management, and problem-solving skills. Ability to influence and collaborate with stakeholders at all levels of the organization. Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions. Proficiency in using process mapping software, statistical analysis tools, and Microsoft Office suite.
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Job Holder | Date | Reporting Line Manager – Hisham Hassan | Date – 24-May-2024 |
Approved By – Mark Edwards | Date – |
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