Automotive Service Advisor

Description

Maserati of the Main Line is looking for an enthusiastic Automotive Service Advisor to join our team in Devon. This full-time remote position offers an excellent opportunity for individuals at the entry-level to develop their careers in the automotive industry while providing exceptional service to our clients.

As an Automotive Service Advisor, you will play a vital role in enhancing customer satisfaction by effectively communicating with clients, understanding their service needs, and ensuring timely follow-up on their vehicle maintenance. Your contributions will help maintain Maserati's reputation for excellence and high-quality service.

We offer a competitive hourly salary ranging from $20 to $30, along with comprehensive training and support to help you excel in your role and advance your career in the automotive field.

Responsibilities

• Act as the primary point of contact for customers regarding their vehicle service needs


• Assess customer concerns and communicate them to the service team


• Provide accurate estimates for service and repairs


• Schedule appointments and manage service timelines efficiently


• Follow up with customers on service recommendations and ensure satisfaction


• Maintain detailed records of customer interactions and service history


• Assist in promoting service specials and products


• Ensure a welcoming and professional environment for customers

Requirements

• High school diploma or equivalent


• Strong interpersonal and communication skills


• Ability to work in a fast-paced environment


• Basic knowledge of automotive systems and repair processes is a plus


• Proficient with computer systems and software


• Excellent problem-solving abilities and attention to detail


• Willingness to learn and grow within the automotive industry


• Customer-focused attitude with a passion for delivering exceptional service