Atlassian Cloud Administration

We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience.

Key responsabilities:

1. Atlassian Cloud Administration

• Administer and maintain Jira Software Cloud and Confluence Cloud configurations.

• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.

• Maintain and administer permission groups aligned with governance and project needs.

• Ensure consistent application of SDLC workflow and naming standards.

1. AI Enablement & Support

• Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.

• Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.

• Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.

• Ensure AI-powered features are used in alignment with established SDLC processes and governance.

• Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.

1. SDLC Tooling Support

• Provide administration support for Phoenix Incident Management (basic configuration and usage support).

• Provide administration support for DX (workspace presence, team connections, correct tool mapping).

• Administer Tempo Timesheets at a foundational level.

• Administer Jira add-ons and maintain their configuration integrity.

1. Integrations, APIs & Automation

• Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.

• Manage REST API integrations and webhook connections across tools (required skill).

• Troubleshoot automation rules, workflows, and sync issues across connected systems.

• Ensure integration reliability and correct data flow throughout the SDLC ecosystem.

1. Governance, Compliance & Audit Reviews

• Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.

• Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.

• Identify misconfigurations or misuse and partner with teams to correct deviations.

• Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.

1. Technical Support & Liaison Responsibilities

• Troubleshoot configuration, workflow, permission group, and integration issues.

• Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.

• Maintain documentation, admin guides, configuration standards, and support materials.

• Assist in training and onboarding teams on tools, AI features, and workflows.

What You Bring (Must-Haves)

• 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).

• Experience administering Jira add-ons and managing add-on configuration.

• Experience with basic administration of Tempo Timesheets

• Strong experience with REST APIs and webhook management across SDLC tools.

• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).

• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.

• Understanding of Agile SDLC workflows and tooling impacts.

• Strong troubleshooting and communication skills.

• Experience performing tooling audits and managing permission group structures.

Nice to Have

• Basic administration of Phoenix Incident Management, or DX.

• Atlassian Administrator Certification (ACP-620 or ACP-420).