Atlassian / Application Lifecycle Management (ALM) Administrator (Remote)

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need - Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Power the operational backbone of a Department of Veterans Affairs (VA) platform program! As the Atlassian / ALM Administrator, you will own the full Atlassian tool stack supporting hundred of service requests, thousands of CI/CD pipelines, and the SAFe Agile delivery engine mission-critical VA applications.

Position Description: The Atlassian / ALM Administrator is responsible for the administration, configuration, optimization, and user support of all ALM tools including configuring and maintaining workflows, permissions, projects, and integrations while ensuring support to SAFe Agile ceremonies, service request management, change control processes, and reporting requirements.

Minimum/General Experience: 5 years of experience administering Atlassian platforms (e.g., Jira, Confluence, Bitbucket) in enterprise environments

Minimum Education: Bachelor's Degree in information technology, computer science, or related field; Atlassian Certified Professional (ACP) in Jira Administration, Bitbucket and/or Confluence certification (preferred)

Essential Skills/Qualifications:

• Excellent experience administering Jira including project configuration, workflow design, permission schemes, issue type hierarchies, dashboard creation, and automation rules for enterprise-scale programs
• Excellent knowledge of Jira plugins and integrations (e.g., ScriptRunner, Jira Suite Utilities (JSU), Service Level Agreement (SLA) PowerBox, Planning Poker, Xray test management, Power BI reporting integration)
• Excellent experience administering Confluence including space management, permission configuration, page templates, and macros
• Excellent experience integrating Confluence with Jira for sprint documentation and knowledge management
• Excellent ability to configure and maintain Bitbucket repositories, branch permissions, webhooks, and Continuous Integration and Continuous Delivery (CI/CD) pipeline integrations supporting DevSecOps delivery workflows
• Excellent experience configuring Jira Service Management for service intake, SLAs, customer portals, and automated triage supporting response requirements
• Above average knowledge of SAFe Agile tooling requirements including Epic/Feature/Story/Task hierarchy configuration, Program Increment (PI) Planning board setup, sprint velocity tracking, and backlog management in Jira
• Above average ability to develop Power BI reports and dashboards drawing from Jira and Confluence data sources for program management and executive reporting
• Working knowledge of Atlassian license management, user provisioning, and multi-factor authentication (MFA) plugin administration in a federal security environment
• Experience supporting a federal agency
• Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - Remote
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check - Attendance and Degrees

Acceptable Credentials

Tasks/activities include, but are not limited to:

• Administers and maintains all Atlassian tools including Jira, Confluence, Bitbucket, ScriptRunner, JSU, Planning Poker, SLA PowerBox, Xray, MFA plugins, and Power BI integrations
• Ensures continuous Atlassian tool availability supporting 24/7 platform operations
• Configures and maintains Jira projects, workflows, permission schemes, and automation rules to support VA-approved requirements and service request intake processes
• Ensures all service requests are processed through Jira
• Configures and maintains SLA PowerBox rules enforcing response time standards
• Generates weekly SLA compliance reports for the Technical Requirements Analyst
• Configures and maintains Jira SAFe project structure including Epic/Feature/Story/Task hierarchy, Program Board, PI Planning boards, sprint planning, and velocity tracking to support all Agile ceremonies
• Configures and maintains the Change Control Board (CCB) Jira workflow supporting daily CCB meetings
• Ensures integration with ServiceNow Change Approval Board processes
• Administers Bitbucket repositories and webhooks supporting CI/CD pipeline integrations with Jenkins, Nexus, and Terraform Enterprise
• Maintains branch permissions and merge request workflows
• Develops and maintains Power BI dashboards and reports drawing from Jira data for program management reporting, service request trending, sprint metrics, and executive presentations
• Administers Xray test management plugin supporting automated test result tracking, test plan management, and compliance testing documentation
• Manages Atlassian user provisioning, license allocation, and MFA enforcement
• Supports the Software Asset and License Manager with accurate Atlassian license counts, usage tracking, and renewal coordination
• Provides user support and training to team members on Atlassian tooling
• Documents workflows, processes, and tool configurations in Confluence as living operational references

Compensation & Benefits: The annual projected pay range for this position is $60,768 - $109,127 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

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