Assist in the end-to-end implementation of solutions, from initial planning to post-deployment support. Capture customer requirements, develop implementation plans, and provide ongoing system support to ensure SLA compliance.
What you will do:
Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers.
Capture customer-specific details during meetings to ensure requirements are understood and recorded.
Map customer requirements to our system specifications and assist in developing the implementation plan.
Support the script creation process for deploying customer environments, processing data, and summarizing results.
Conduct thorough testing to ensure successful implementations and share results.
Find creative solutions to difficult problems and operate within a flexible, fast-paced environment.
Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency.
Provide post implementation system support ensuring Astrata meets our SLA’s.
Continuously assess project outcomes and identify opportunities for process improvement.
Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry
What we are looking for:
A team player with motivation to learn our processes and industry
Excellent organization and communication skills
Problem-solving aptitude, with the ability to anticipate challenges
Basic understanding of relational databases
A strong drive for learning and understanding
Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles
Why you’ll love working here:
Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options
Opportunity to transform healthcare working with a team of experienced and dedicated professionals
High employee satisfaction with 90% employee retention
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
