Associate Site Reliability Specialist

Company: CGL
Department: Policy Admin Systems
Employment Type: Regular Full-Time
Work Model: Remote-Based
Language: This role operates in English.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Site Reliability Associate (SRA) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of the Eco system of the applications and services. These tasks also ensure the application operate smoothly and reliably with excellent user experience. This is an excellent opportunity to recent graduates.

How you will create impact: 

• Monitor system performance and availability, and take actions to rectify issues identified.
• Respond promptly to incidents following predefined plans and procedures. It includes batch jobs, message queues, system integration components and end user reported incidents.
• Analyze root causes of incidents following incident response plans.
• Prevent future occurrences of incidents by fixing root causes and recovering damaged data.
• Build effective monitor and alerts to discover errors.
• Using development tools to analyze root causes of problems.
• Develop tools that monitor the Eco system and enable self-diagnosis.
• Adopt best practices, and continuously improve systems and processes to enhance reliability and performance.

To join our team:  

• Diploma or degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and practical experience.
• Knowledge in software engineering, with proficiency in one or more programming languages.
• Knowledge in system administration and managing production environments.
• Proficiency in using monitoring and logging tools to track system performance and discover errors.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills to work with cross-functional teams effectively.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Rotational on-call schedule, with shifts during evenings and weekends.
• Extended work hours, including evenings and weekends, will be required.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $50,280 to $83,800

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.