Associate Director, Patient Services

MannKind Corporation is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient‑centric solutions, developing and commercializing innovative inhaled therapeutics and drug‑device technologies aimed at addressing serious unmet needs across endocrine, cardiorenal, and orphan lung diseases. The company applies deep expertise in formulation science and inhalation‑device engineering to reduce the treatment burden for conditions such as diabetes, congestive heart failure, pulmonary fibrosis, and pulmonary hypertension.

 
MannKind’s core technologies, including ultrafine dry‑powder formulations and advanced inhalation platforms, enable rapid, convenient delivery of medicines directly to the deep lung. This approach supports both local pulmonary targeting and systemic delivery for various medical indications. Through alternative drug formulations and delivery mechanisms, MannKind aims to bring forward differentiated, patient‑centric therapies that expand treatment options to improve outcomes across chronic and rare diseases.
 
At MannKind, our employees are our greatest asset. We foster a close-knit, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich blend of backgrounds, perspectives, and working styles as we work together to improve health outcomes and change lives.

 

• The role functions as Patient Services subject matter expert for MannKind products with external vendors and internal cross-fucntional teams to design and implement patient assistance and affordability programs, hub and speciality pharmacy operations to support the patient, caregiver, and Health care providers.
• Align with Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best-in-class patient support services and distribution model.
• Oversee the assigned patient services program, and its day-to-day operations with a laser focus on operational excellence aligned to patient needs.
• Ensure effective vendor integrations with a focus on continuous improvement of specialty pharmacies and HUB operational processes to deliver an exceptional experience for patients.
• Liaise with Commercial Operations/Business Analytics regarding reporting, dashboard development, data measurement, analysis, and data quality related to specialty pharmacy and HUB activities.
• Provide input and guidance for program-related marketing materials and patient and provider communications.
• Facilitate weekly and monthly status update calls with vendor partners.
• Work with internal and external partners for a seamless patient experience in all escalated cases.
• Review SP and hub data daily for inconsistencies, errors, and delivery timing along with data aggregator
• Interpret program data for purposes of assessing reimbursement and access trends, program performance and utilization, pharmacy performance and program alignment to agreed-upon KPIs.
• Manage creation and maintenance of all Program SOPs, business rules, work instructions, and training materials related to the patient support program.
• Create and manage vendor POs and vendor monthly invoicing with AP.
• Work with Medical and Quality divisions on vendor AE/PC reporting, product replacement and vendor training.
• This role will also liaise with Legal/Regulatory/Compliance to ensure all operations, processes, and systems meet legal and regulatory requirements.

• Bachelor’s degree
• 8+ years of pharmaceutical experience in pharmaceutical patient support services with at least 3+ of those years in managing external vendor partners running patient support services programs
• Demonstrated success in implementing and managing SP/HUB/Copay/Patient Assistance programs and partners including detailed process workflows, SOPs, and KPIs.
• Deep knowledge of, and practical experience in designing, delivering and optimizing patient support programs inclusive of reimbursement support, co-pay assistance, patient assistance programs and adherence services.
• Strong knowledge of health insurance and benefits (private and public payers), with a solid understanding of the following processes: HIPAA, insurance eligibility and benefit verification, securing insurance prior authorizations, appealing insurance denials, and application of financial assistance for eligible patients.
• In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations).
• Highly knowledgeable in all types of patient affordability programs including, foundational, bridge, PAP, cash, and copay support
• Strong strategic, analytical, time management, and multi-tasking abilities.
• Demonstrated experience and ability to get results in a fast-paced environment.
• Excellent written and oral communication skills.
• Medium to Advanced skills in Microsoft Office including Excel and PowerPoint.
• This position is remote based with 35% of travel