Associate Director Medical Information – Customer Management

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

For the expansion of our Medical Information Team, argenx is looking for an Associate Director Medical Information – Customer Management

PURPOSE OF THE FUNCTION

The Associate Director of Customer Management will support Medical Information activities in Europe, Middle East, and Africa.  This role will ensure timely and accurate responses are provided to unsolicited medical and clinical inquiries from healthcare professionals, patients, clinical sites and other healthcare organizations. This position will report to the Director, Medical Information.

ROLES AND RESPONSIBILITIES

• Develops accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for Europe, Middle East and Africa in a timely manner

• Assists in the documentation of the inquiries and responses accurately and completely comply with relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines

• Ensures that adverse events and product quality complaints are processed in accordance with company SOPs

• Responsible in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs

• Ensure the highest degree of quality and medical accuracy for all outputs developed

• Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise

• Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus

• Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas

• Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance

• Assists in maintenance of relevant knowledge repositories, including medical information responses and publications

• Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting

• Manages materials through the EMEA medical, legal and regulatory review process as appropriate

• Complete all work in accordance with regulatory requirements, industry standards, and argenx policies

• Serves as medial affairs liaison to cross-functional groups for the incorporation of current medical/scientific information into department documents and processes

SKILLS AND COMPETENCIES

• Able to effectively network and partner with internal and external stakeholders and embrace cross-functional working

• Strong operational capabilities, eye for detail and commitment to advance and adhere to processes

• Able to identify inquirer’s questions and formulate and communicate an accurate response

• Able to search the published medical literature, evaluate published scientific information and create balanced and informative responses

• Understand and demonstrate the importance of providing superior customer service to all clients to support the business

• Excellent communication skills: verbal, written and when giving presentations

• Able to thrive as part of a team and when working independently

• Proven track record of delivering results that meet or exceed targeted objectives

• Detailed understanding of industry regulations and practices relating to medical information within Europe

• Ensures compliance and inspection/audit readiness

EDUCATION, EXPERIENCE AND QUALIFICATIONS 

• PhD or PharmD or healthcare qualification (PharmD, PhD preferred)

• 3+ years industry experience, working with medical information required

• Experience in rare diseases is preferred

• Experience in componentized content creation and content management system is preferred

• Experience managing medical information vendors

• Experience in inquiry management systems

• In addition to English, fluency in one or more European languages is preferred

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This job is eligible to participate in our short-term and long-term incentives program.

The hiring range displayed above is the range of possible base pay compensation that argenx believes in good faith it will pay for this role at the time of this posting. The hiring range is based on the job grade for this position. Individual compensation paid within this range depends on a variety of factors, including, but not limited to, internal equity, prior education and experience, job-related knowledge and demonstrated skills. argenx may pay more or less than the posted range and this range may be modified in the future.

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

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