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Lead and mentor a team of claims supervisors and adjusters to ensure high-quality service and operational efficiency. Manage client relationships and drive performance through effective coaching, training, and the use of company technology.
You will do significant work in partnership with our Liability clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success. Identify the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities.
HOW WILL YOU AFFECT THE BUSINESS?
- Lead claims supervisors and adjusters to provide high quality and efficient service.
- Drive adjuster hiring and training to nurture a culture of performance and continuous improvement.
- Use Gallagher's technology to enhance your team's efficiency and quality.
- Ensure appropriate licenses and/or certifications for employees.
- Communicate with clients, carriers and brokers in a professional, positive and proactive manner.
- Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.
Required Qualifications:
Desired Qualification:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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