ASPIRE GSC – ServiceNow ITOM Architect

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

 We’re an award-winning employer reflecting how our employees are at the very heart of  what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Role Summary

We are seeking an experienced ServiceNow ITOM Architect to lead the end‑to‑end architecture, implementation, and optimisation of ServiceNow platforms, with a primary focus on ITOM.

Key Responsibilities:

The architect will be responsible for ServiceNow architectural design, ensuring platform scalability, security, performance, and alignment with best practices, while delivering ITOM capabilities across internal ServiceNow implementations and multiple customer ServiceNow instances.

They will act as a technical authority across the ServiceNow platform, combining deep ITOM expertise with strong cross‑module architectural knowledge, governance, and stakeholder leadership.

ServiceNow Platform Architecture

• Own and define the ServiceNow platform architecture, ensuring alignment with best practices and long-term roadmaps.
• Provide architectural leadership across core ServiceNow modules, including:

o ITSM / CSM

o ITOM

o Integrations

• Define and enforce platform governance, best practices, and design standards across internal and customer instances.
• Ensure platform scalability, performance, security, and upgrade readiness.

ITOM Architecture & Delivery

• Lead the design and implementation of ServiceNow ITOM, including:

o Discovery (on prem, cloud, hybrid)

o Service Mapping

o Event Management

• Define ITOM reference architectures, patterns, and operating models.
• Design resilient and scalable MID Server architectures, including security and performance.

Discovery, CMDB & CSDM

• Architect and optimise Discovery and data ingestion strategies, including integrations with:

o Microsoft Intune

o SCCM

o Other enterprise data sources

• Ensure CMDB design and population align with CSDM best practices and support service visibility, impact analysis, and automation.
• Support CMDB governance, data quality improvement, and remediation initiatives.

Event Management & Integrations

• Design and implement ServiceNow Event Management solutions for internal and customer environments.
• Integrate ServiceNow with enterprise monitoring and event sources (e.g. Azure Monitor, CloudCheckr, OpsView).
• Define event rules, alert correlations, health models, and noise reduction strategies.
• Ensure event data supports proactive operations and effective incident response.

Collaboration & Leadership

• Provide technical leadership and mentoring to ServiceNow developers, ITOM engineers, and architects.
• Collaborate with infrastructure, security, and service management teams to deliver end‑to‑end solutions.
• Contribute to architectural roadmaps, continuous improvement initiatives, and platform health activities.

Skills, Education & Qualifications:

• 5-6 Years Strong hands-on experience as a ServiceNow ITOM Architect or Senior ITOM Consultant.
• Proven delivery experience across ServiceNow Discovery, Service Mapping and Event Management
• Experience integrating ServiceNow ITOM with:

o Microsoft Intune

o SCCM

o Enterprise monitoring / event management tools

• Solid understanding of CMDB design and governance, CSDM, ITIL and service operations
• Experience designing and managing MID Server architectures.
• Ability to work across multiple ServiceNow instances.
• Strong stakeholder engagement and communication skills.
• Must have the following certifications:

o Certified System Administrator

o Certified Application Developer

• At least 1 of the following certifications:

o Implementation Specialist (Discovery)

o Implementation Specialist (Service Mapping)

o Implementation Specialist (Event Management)

 Why Version 1?

 At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.
 
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.
 
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address][EM1]  at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links:

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