Applications Analyst Team Lead-Epic Cupid
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AI Summary
Position Overview
United Health Services (UHS) is seeking an Application Analyst Team Lead to serve as a senior application analyst and subject matter expert supporting one or more clinical or business applications. This role provides leadership to the application team, fostering empowerment, collaboration, and continuous improvement while ensuring effective, efficient operations in a rapidly evolving healthcare environment. The Team Lead partners closely with the application leader and operational stakeholders to develop departmental plans, standards, and best practices aligned with organizational goals.The Application Analyst Team Lead oversees day-to-day team activities, prioritizes work across multiple applications, and serves as a trusted expert on workflows, system functionality, integration, and regulatory impacts. This role leads governance processes, facilitates team and stakeholder meetings, supports project and build transitions, and contributes to complex decision-making through business cases and metrics-driven recommendations. The Team Lead also ensures system availability, operational excellence, and customer satisfaction while coaching and mentoring analysts, driving innovation, and representing UHS through collaboration and industry engagement.
Work Locations:
Phelps Hall, UHS Binghamton General Campus, Binghamton, NY Remote, Johnson City, NY 13790There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
DayRegular Scheduled Weekly Hours:
40Compensation Range:
$44.77 - $67.15 per hour, depending on experience-----
Job responsibilities
Provide strategic leadership and supervision to application staff, fostering empowerment, decision-making, and effective planning to optimize performance and continuously improve quality in a rapidly evolving healthcare environment.
Partner with management to develop and maintain departmental plans, standards, procedures, and work instructions aligned with organizational goals and operational effectiveness.
Create and sustain a culture of growth and development by supporting career planning, productivity, and individualized training and development plans for team members.
Establish strong communication mechanisms with staff and leadership, including regular one-on-one meetings, to promote transparency, trust, teamwork, and professional development.
Advocate for and lead progressive change, collaborating across teams, departments, and divisions while transferring knowledge and driving innovation.
Support performance management processes, including collaboration with managers on performance appraisals and feedback as needed.
Develop and promote best practices for integrated application build; serve as a subject matter expert on workflows, tickets, regulatory impacts, and system design; facilitate application team meetings and coach analysts.
Represent the organization externally at industry forums (e.g., HIMSS, UGM, XGM), communicating innovative healthcare and business-aligned system designs.
Independently prioritize and manage analyst workloads across multiple applications, collaborating with operational and leadership stakeholders to deliver creative, well-reasoned solutions.
Produce business cases and decision documentation for complex initiatives; secure senior stakeholder approval; facilitate patient safety escalations, security resolutions, and project planning.
Lead transitions from build to operations or project completion, soliciting peer feedback, scoping initiatives across pillars, tracking metrics, and establishing workgroups to drive performance improvements.
Own and facilitate governance processes and meetings, redefining priorities to increase team capacity and balance internal and external demands.
Ensure operational excellence and system availability, including high availability, recovery planning, technical documentation, incident trend analysis, root-cause identification, and vendor coordination.
Oversee operational and project delivery performance, including service levels, productivity standards, resource planning, project management, issue escalation, customer satisfaction, and implementation of documentation and service improvement tools.
Position Qualifications
Minimum Required:
- High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
- Five (5) years' experience as an Epic Certified Analyst
- Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support.
- Experience of coordinating and build of a minimum of 5 Epic Version Upgrades
For Epic roles: Current Epic certification.
Epic Cupid Certification
Epic Data Courier Certification
Preferred:
- Bachelor's Degree in a related field (information technology or clinical/healthcare fields) preferred.
- Epic experience (Certifications).
- Project Management Institute (PMI) Certification or equivalent certification.
- Experience with the following ancillary applications
- Philips ISCV
- GE MUSE
- Medtronic PaceArt
- GE MacLab
- Biotel Holter Monitors
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
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