Application Support Developer - Mid-Level (Ruby on Rails)

The client is a construction technology company building software that helps field and office teams work more effectively. The platform supports practical, day-to-day workflows including takt planning, checklists, access management, and mobile app usage, helping project teams stay aligned and keep work moving.

This role sits close to the real-world use of the product, supporting the people who rely on it on active project sites and in the office. As an Application Support Developer, you will help users get value from the platform while contributing to a reliable support experience for critical operational workflows.

Responsibilities

• Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage.
• Onboard and train new users and trades across project sites, primarily remotely.
• Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process.
• Own support cases from initial contact through closure, communicate clearly with users, document outcomes, and escalate promptly when needed.
• Work within a role scope focused on application support and production issue resolution rather than feature development, product changes, or project and site setup.

Requirements

• Advanced spoken and written English.

• Experience handling calls with site superintendents and producing clear, readable written summaries afterward.
• Experience reproducing issues, reading logs, and fixing production bugs in a Ruby on Rails API with a React and TypeScript frontend.
• Strong understanding of site terminology, construction trades, construction drawings, and how schedule impacts affect project sites.
• Availability to work during US business hours.
  

Preferred Qualifications

• Experience in construction or industrial projects.
• Experience with Google Cloud Platform.
• Hands-on experience with WebSockets, Clerk authentication, Sentry, and feature flags.
• Knowledge of lean construction, takt planning, and project controls.
• Experience with commissioning or systematic completion.
• Experience with data-center or electrical-installation projects.
• Experience with construction software or construction technology companies.

Benefits

• Your pick when it comes to employment models: CLT/PJ/Cooperativa;
• A fully remote work environment with flexible working hours;
• Bonus for any referrals that we end up hiring.