Application Screening Specialist

The Application Screening Specialist is a part of Waterton's Centralized services. The specialist is responsible for conducting applicant screening activities for communities across the portfolio. This role serves as the primary point of contact for applicants throughout the screening process, guiding prospects through identity verification, income verification, and credit screening requirements while ensuring a positive customer experience. This is a remote position and work location in the Central and Mountain regions are preferred. 

Responsibilities

• Reviews and processes rental applications in accordance with company screening criteria and established service level standards.
• Conducts applicant identity verification, income verification, and credit screening reviews.
• Contacts applicants to obtain missing documentation, clarify discrepancies, and assist with completing screening requirements.
• Provides exceptional customer service throughout the screening process and serves as a resource for applicant questions.
• Collaborates with third-party screening vendors and technology partners to resolve application issues, verification challenges, and system exceptions.
• Identifies potential fraud indicators and escalates suspicious applications for further review.
• Accurately documents application activity, communications, and screening outcomes in company systems.
• Ensures application decisions are made consistently and in accordance with company policy, fair housing guidelines, and regulatory requirements.
• Completes weekly audits of property level standards including rent ready inspections, move in charges and functions to ensure compliance with the company policies.
• Maintains established turnaround time expectations and productivity standards.
• Communicates screening outcomes and required next steps to prospects, leasing teams and operational partners.
• Assists with audits, quality assurance reviews, and compliance initiatives.
• Supports acquisitions, dispositions, lease-ups, and other portfolio initiatives requiring centralized screening support.
• Participates in training programs and process improvement initiatives to enhance screening efficiency and customer experience

What You’ll Bring- Desired Skills and Experience

• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of multifamily housing principles
• Yardi experience a plus
• High school diploma or equivalent

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay: $25-$30/hour.  Pay may vary based on location and/or experience.  

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.  For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates.  We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence.  Overall we are a collection of people who strive daily to “find the good and leave it better”. 

Waterton welcomes all.

Waterton is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.