The Application Analyst will build, optimize, and maintain Epic Cadence workflows to improve patient access and scheduling efficiency. They will collaborate with clinical and operational teams to translate business needs into technical solutions and support system upgrades.
We are seeking an experienced Epic Application Analyst - Cadence to support the design, optimization, maintenance, and enhancement of Epic scheduling workflows. The ideal candidate is a collaborative problem-solver with strong Epic Cadence expertise and a passion for improving patient access, scheduling efficiency, and the overall patient experience.
Key Responsibilities
Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments.
Collaborate with operational, clinical, and leadership teams to improve scheduling workflows and patient access processes.
Configure and maintain provider templates, appointment types, scheduling rules, visit types, resources, and department settings.
Analyze business requirements and translate operational needs into Epic solutions and workflow improvements.
Support Cadence-related implementations, upgrades, system enhancements, and optimization initiatives.
Troubleshoot application issues, identify root causes, and implement sustainable solutions.
Perform system testing, validation, and quality assurance activities for upgrades, new functionality, and workflow changes.
Support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows.
Develop and maintain system specifications, workflow documentation, training materials, and support resources.
Participate in change management activities and provide end-user education and support.
Monitor system performance, evaluate user feedback, and recommend process improvements.
Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality.
Participate in on-call support and issue resolution as needed.
Required Qualifications
Epic Cadence Certification required.
Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience.
3+ years of Epic application analyst experience supporting Cadence.
Experience supporting Epic implementations, upgrades, optimization projects, or system conversions.
Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations.
Experience gathering business requirements and translating them into technical solutions.
Experience developing test scripts, executing testing, and documenting results.
Strong analytical, problem-solving, organizational, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Epic Prelude Certification.
Experience supporting Community Health Centers, FQHCs, or multi-site ambulatory environments.
Experience with Epic Reporting Workbench, Clarity, or SlicerDicer.
Knowledge of revenue cycle workflows and scheduling impacts on registration and billing.
Experience working remotely with geographically dispersed teams.
Why You'll Love Working With Us
✅ 100% Remote Work ✅ 100% Employer-Paid Medical Insurance ✅ Annual $1,500 HSA Contribution ✅ Generous PTO ✅ 403(b) Retirement Plan with Employer Contribution ✅ Professional Development & Education Assistance ✅ Mission-Driven Culture Focused on Community Health
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