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Provide L2/L3 support for Mainframe applications in a 24x7 environment. Monitor production systems while managing incidents, service requests, and change activities.
AMSLead - Mainframe
Provide L2/L3 support for Mainframe applications in a 24x7 support environment.
Monitor production systems and proactively identify and resolve incidents.
Perform incident, service request, problem, and change management activities.
Strong experience in COBOL, JCL, DB2, CICS, VSAM.
Experience with Mainframe batch processing and job scheduling tools.
Experience in customer-facing roles and stakeholder management.
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