Amazon Product Manager Team Lead

Role Purpose

The Amazon Team Lead ensures the Chai Vision Amazon team delivers consistent, high-quality performance by monitoring execution, identifying risks early, and fostering professional growth. This role bridges strategy and daily operations, ensuring that sales performance, PPC efficiency, and listing quality are proactively managed. By training, guiding, and supporting team members, this position strengthens Chai Vision’s commitment to community-first, customer-obsessed, and efficiency-driven values while ensuring operational discipline and marketplace leadership.

Who You Are

• You’re a natural leader who thrives on developing others while maintaining high operational standards.
  
• You’re detail-oriented, spotting performance dips before they impact sales.
  
• You balance oversight with the ability to dive in and solve problems directly.
  
• You’re proactive, ensuring the team works efficiently and meets deadlines.
  
• You communicate clearly, set expectations, and hold people accountable.
  
• You have deep knowledge of Amazon operations, PPC, and listing optimization.
  
  

What You’ll Do

Team Oversight & Accountability

• Lead daily morning calls to relay new information, provide guidance, and answer team questions in real-time.
  
• Ensure all team members complete daily checks, create cases when needed, and do not miss any required actions.
  
• Track task completion across the team, ensuring activities like forecasting, PPC adjustments, and listing optimizations are completed on schedule.
  
• Identify delays, understand the reasons behind them, and remove blockers so work progresses without unnecessary holdups.
  
• Maintain strong internal communication, responding to leadership messages within 2 hours and ensuring no message goes unanswered for more than 24 hours.
  
  

Training & Knowledge Development

• Ensure all team members are fully trained and close any knowledge gaps quickly.
  
• Provide direct answers to team questions within 1 hour whenever possible.
  
• Foster strong working relationships within the team, encouraging collaboration and proactive support.
  
  

Performance Monitoring & Intervention

• Monitor sales performance, PPC status, and operational metrics daily to spot and address issues before they escalate.
  
• Step in directly to resolve operational issues or provide guidance when required.
  
  

Continued Product Management

• Maintain ownership of assigned ASINs, ensuring all current KPIs (see Success Metrics) are consistently met or exceeded while balancing team leadership duties.
  
  

Success Metrics (KPIs)

Leadership & Communication KPIs

• Respond to all leadership messages within 2 hours during working hours (max 24 hours).
  
• Answer all team questions within 1 hour during working hours.
  
• No avoidable delays in deliverables; all delays must have a documented reason and resolution plan.
  
• All team members trained with no active knowledge gaps.
  
• Daily checks and case creation completed without missed items.
  
• Forecasting, PPC, and other key recurring tasks completed on schedule.
  
• Demonstrated improvement in peer collaboration and team engagement.
  
  

Product Management KPIs

• Maintain a minimum profit margin of 25% across all assigned products.
  
• Keep TACOS at or below 7% and ACOS at or below 10% for all managed ASINs.
  
• Achieve a minimum 15% year-over-year sales growth across the portfolio.
  
• Complete 100% of forecasting, PO planning, and replenishment tasks by the agreed deadline each cycle.
  
• Maintain 100% compliance with listing optimization standards (titles, bullets, images, backend keywords).
  
• Increase market share by at least 5% year-over-year based on SQP and keyword ranking data.
  
• Respond to all messages via email, Teams, or Monday.com within 24 hours of receipt.
  
• Maintain an average product rating of 4.4 stars or higher across the portfolio.
  
• Maintain stock availability at 95% in-stock and no more than 5% overstock:
  
  
  • In-stock means inventory is consistently available to meet demand without lost sales.
    
  • Overstock means excess inventory is kept below 5% of total units to minimize holding costs and avoid aged stock.
    
    
• Resolve all identified sales dips or operational issues within 48 hours of detection.
  
• Launch all planned deals/promotions (Prime Day, BFCM, seasonal events) on time with at least 90% of target revenue achieved.
  
• Conduct a competitor monitoring and deep-dive analysis at least once per month, including pricing, promotions, keyword ranking, and product positioning.
  
  

Cross-Functional Relationships

• Brand Management leadership
  
• PPC Agency partners
  
• Creative & Content teams
  
• Supply Chain & Inventory teams
  
• Compliance & Customer Service teams
  
  

Tools & Systems

• Amazon Seller Central
  
• Helium 10
  
• DataDive
  
• Power BI
  
• Monday.com
  
  

Accountability & Rhythm

• Daily: Lead morning calls, relay updates, answer questions, monitor task completion, review sales/PPC performance (team & own ASINs).
  
• Weekly: PPC review, team standup, KPI check-in, delay resolution review.
  
• Monthly: Training session, knowledge gap review, performance report to leadership.
  
• Quarterly: Strategic planning, team development roadmap, post-mortems.
  
  

Location, Type & Hours

• Location: Remote
  
• Job Type: Full-time
  
• Hours: Standard business hours aligned with EST