Amazon Connect & Lex SME (Contract / Fractional)

Remote (U.S. Only) | 4–8 Week Engagement

We’re looking for a hands-on expert in Amazon Connect and Amazon Lex to help us design and build a real-world conversational contact center experience.

This is not a “set up a few flows” role — we need someone who has actually shipped production systems and understands both the tech and the customer experience.

What you’ll do:

• Build and optimize Amazon Connect contact flows
• Design conversational experiences using Amazon Lex (V2)
• Integrate backend systems via AWS Lambda
• Help architect something scalable and clean

You’re a fit if:

• You’ve built real-world Connect + Lex solutions
• You understand conversational UX (not just config)
• You can both build and advise
• You are a U.S. Citizen (required)

Details:

• Remote (U.S. only)
• Contract (4–8 weeks to start)
• Flexible hours

👉 Apply with examples of systems you’ve built.