Design and implement scalable solutions using Adobe Journey Optimizer while collaborating with cross-functional teams to define functional requirements. Manage journey execution, audience segmentation, and campaign orchestration across multiple digital channels.
Hiring: AJO Business Consultant – Remote
Position: AJO Business Consultant Employment Type: W2 Location: 100% Remote – USA Work Authorization:USC & GC Only
Core Responsibilities:
Design and implement solutions using Adobe Journey Optimizer (AJO).
Gather business requirements and translate them into scalable AJO solutions.
Configure and optimize Journeys, Campaigns, Offers, Decisioning, and Message Orchestration.
Work with Adobe Experience Platform (AEP), including schemas, datasets, profiles, and identity concepts.
Develop customer journey use cases across email, SMS, push, and other digital channels.
Collaborate with business stakeholders, architects, developers, and data teams to define functional requirements.
Create solution designs, process flows, functional specifications, and implementation documentation.
Support integration of AJO with AEP and other Adobe Experience Cloud solutions.
Troubleshoot journey execution, audience qualification, segmentation, and campaign issues.
Participate in testing, UAT, deployment, and post-production support.
Provide guidance on AJO best practices, personalization, segmentation, and customer experience optimization.
Required Skills:
Strong hands-on experience with Adobe Journey Optimizer (AJO).
Strong understanding of Adobe Experience Platform (AEP).
Experience with Real-Time Customer Profile, Identity Service, Segmentation, and CDP concepts.
Experience with Journey orchestration, audience targeting, personalization, and campaign management.
Understanding of XDM schemas, datasets, events, and data ingestion.
Strong business analysis, requirements gathering, and stakeholder management skills.
Experience working in enterprise Adobe implementations.
Excellent communication and problem-solving skills.
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