After Hours Hotel Support Specialist
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AI Summary
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
After Hours Hotel Support SpecialistSCHEDULE: Friday, Saturday, Sunday & Monday 9pm - 8am EST
PRIMARY PURPOSE: To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
- Serves as the point of contact for high net worth clientele.
- Responsible for booking and coordinating hotels
- Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
- Assists with folio and extensions as needed
- Handle inbound calls and email communication
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year of hotel or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
- Strong knowledge of concierge department systems and processes
- Detailed knowledge of other support departments
- Demonstrated ability to resolve issues and handle conflict
- Detailed knowledge of managed repair strategies and processes
- Demonstrated ability to work with other departments to accomplish objectives
- Strong oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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