Affiliate Services Executive - Workers Compensation
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AI Summary
WHO WE ARE:
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
WHAT WE BELIEVE:
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
- We respect each other and value our differences
- We can be authentic and feel like we belong
- We promote equity in our organization and our community
TEAM: CUSTOMER OPERATIONS
PAY TYPE: SALARY
Territory: Mid-West and/or Western states
Candidate to live in either Chicago, Denver, St Louis, Atlanta, Dallas, or Scottsdale
Work Arrangement: Home-based with regular regional travel (25%–50% including overnight stays); must reside within the assigned territory.
About the Role
We’re looking for an experienced workers compensation professional who enjoys building strong relationships, sharing expertise, and making a meaningful impact across the industry. As an Affiliate Services Executive, you’ll partner closely with NCCI affiliates to ensure they’re informed, supported, and getting maximum value from NCCI’s products, insights, and solutions—while also serving as a key voice for affiliate feedback across NCCI. This role offers a unique opportunity to combine deep industry knowledge with relationship building, collaboration, and strategic influence.
Why You’ll Love This Role
- Make a Real Impact: Help shape how affiliates engage with NCCI by guiding conversations, sharing insights, and influencing how solutions evolve.
- Be a Trusted Partner: Build strong, long-term relationships with carrier executives and senior leaders as their go to NCCI contact.
- Stay Connected to the Industry: Engage in meaningful discussions on workers compensation trends, results, and initiatives across the insurance ecosystem.
- Autonomy with Support: Manage your territory independently while collaborating closely with a knowledgeable, mission driven NCCI team.
What You Will Do
- Build and execute annual engagement plans that include in person and virtual meetings with carrier executives and senior leadership.
- Communicate NCCI strategy, industry results, and initiatives in a clear, relevant way—demonstrating how products and solutions support affiliate goals.
- Lead demonstrations and education sessions focused on NCCI tools, data, and resources to encourage effective and meaningful use.
- Gather and share affiliate feedback and industry insights (Voice of the Customer) across NCCI to support continuous improvement and innovation.
- Serve as the primary relationship manager for assigned affiliates, coordinating across NCCI teams to ensure strong communication, issue resolution, and overall satisfaction.
- Conduct annual utilization reviews, identifying opportunities to deepen engagement and expand value for affiliates.
What You Need to Succeed
- Bachelor’s degree and 10+ years of Property & Casualty insurance experience, including at least 3 years in workers compensation operations.
- Background in underwriting, actuarial work, claims, data/reporting, or account management within a P&C organization.
- Strong understanding of workers compensation operations and familiarity with NCCI products, services, and jurisdictions.
- Excellent communication and presentation skills, with the ability to build positive, productive relationships at the executive level.
- Comfort navigating complex operational, industry, and technology related conversations.
Preferred Qualifications
- Industry designations such as CPCU, AU, ARM, AIC, or similar.
- Experience building and maintaining executive level carrier relationships.
- Ability to manage regional travel efficiently, including coordinating multiple visits when possible.
What’s in It for You
- Work for NCCI, the leader in workers compensation information—providing data, insights, and tools for nearly 1,000 insurance companies.
- Competitive base pay plus a targeted annual performance bonus.
- Outstanding benefits and total rewards offerings.
- A collaborative, supportive team that’s knowledgeable, approachable, and genuinely enjoyable to work with.
- A positive, inclusive culture that celebrates success and values each person’s contribution.
Additional Details
- Must successfully pass a Motor Vehicle Record (MVR) check.
- NCCI does not sponsor work visas for this position.
EQUAL EMPLOYMENT OPPORTUNITY:
NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke-free environment.
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