Affiliate Relationship Manager - LATAM

 Posted 15 days ago
     
⭐ 2-5 years experience
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AI Summary

Manage and grow long-term relationships with key affiliates, KOLs, and strategic partners to drive user acquisition and revenue. Monitor performance metrics and mitigate risks such as wash trading and non-compliant traffic sources.

About the Role

We are looking for an experienced Affiliate Relationship Manager (ARM) to manage and grow long-term relationships with key affiliates and channel partners across global markets.

This role is not focused on cold acquisition or aggressive business development. Instead, the ARM acts as a strategic partner manager responsible for affiliate retention, revenue growth, relationship stability, and risk awareness.

The ideal candidate understands the crypto/FX affiliate ecosystem deeply, is highly relationship-oriented, commercially sensitive, and capable of balancing growth with compliance and platform interests.

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Responsibilities
  • Manage and maintain relationships with existing affiliates, KOLs, trading communities, and strategic partners

  • Drive affiliate performance growth across user acquisition, trading volume, retention, and revenue contribution

  • Monitor affiliate performance metrics and identify abnormal behaviors, risks, or growth opportunities

  • Handle affiliate concerns professionally, including commission disputes, competitor poaching, and operational escalations

  • Collaborate with internal teams including Marketing, Product, Operations, Risk, Compliance, and Legal

  • Design and execute joint campaigns, incentive programs, and partnership initiatives with affiliates

  • Analyze affiliate ROI, trading behaviors, and lifecycle performance to improve overall ecosystem efficiency

  • Identify and prevent potential risks such as wash trading, arbitrage abuse, multi-accounting, or non-compliant traffic sources

  • Maintain strong market awareness of competitor affiliate programs, commission structures, and industry trends

  • Support affiliate onboarding, due diligence, and long-term relationship development


Requirements

Industry Experience

  • Experience in Crypto, FX, CFD, Trading Platforms, or related financial industries

  • Familiar with exchange affiliate ecosystems, commission structures, and rebate mechanisms

  • Experience in Affiliate Marketing, Key Account Management (KAM), or B2B partnership management

  • Strong understanding of affiliate lifecycle management and partner incentive systems

Core Competencies

  • Strong relationship management and stakeholder communication skills

  • Ability to handle sensitive partner situations with maturity and professionalism

  • Good analytical skills with the ability to interpret trading volume, retention, ROI, and behavioral trends

  • Commercial negotiation capability for exclusive partnerships, tiered commissions, and co-marketing campaigns

  • Strong risk awareness regarding affiliate abuse, compliance concerns, and suspicious trading activities

  • Cross-cultural communication skills; experience managing LATAM, MENA, SEA, or global markets is preferred

Personality & Mindset

  • Patient, stable, and long-term relationship oriented

  • Strong service mindset and partnership mentality

  • High emotional intelligence and strong interpersonal sensitivity

  • Able to detect early signals of affiliate churn, competitor engagement, or business decline

  • Self-driven, detail-oriented, and capable of working in a fast-paced environment

Nice to Have

  • Trading or quantitative trading background

  • Experience in compliance, risk control, or partner due diligence

  • Experience managing online communities or affiliate ecosystems

  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Spanish or Portuguese would be an advantage.




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