Accounts Receivable Specialist

Summary Statement

At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions. 
When you join Ottobock.care, you're not just starting a job. You’ll help create the structure that supports scalable, patient-centered growth. 

We are looking for an Accounts Receivable Specialist to handle a high volume of claims to ensure services are paid by the insurance payor. This includes revenue accounting and banking coordination.

Duties & Responsibilities

• Manage daily banking activity, including transaction downloads, deposits, account monitoring, and reconciliation spreadsheets.
• Prepare and post journal entries for refunds, fees, deposit adjustments, transfers, cash sweeps, and other general ledger transactions.
• Audit payment systems and reconcile patient payments, electronic remittances (ERNs), bank deposits, and general ledger balances; research and resolve discrepancies, missing payments, and posting errors.
• Track refunds, patient financing payments (CareCredit and CapexMD), intercompany transfers, and other payment-related activities.
• Prepare and distribute financial reports related to deposits, outstanding payments, banking activity, and reconciliations.
• Partner with Billing, Operations, financial institutions, and other stakeholders to resolve payment, deposit, claims, refund, and account discrepancies.
• Perform month-end banking and account reconciliations, ensuring accurate documentation and audit records.
• Process billing system tasks and patient reimbursement data; verify required documentation and claim information.
• Manage accounts receivable, including aging reports, unpaid and underpaid claims, denied claims, corrected claim resubmissions, and primary/secondary/tertiary claim submissions.
• Communicate with insurance payors regarding claim status, non-payment, underpayments, correspondence, and reprocessing.
• Contact patients regarding outstanding balances, payment plans, and financial hardship assistance.
• Process write-offs, adjustments, and refunds while meeting month-end billing deadlines.
• Review HCPCS, modifiers, and ICD-10 codes for accuracy and compliance with coverage requirements; communicate updates to employees as needed.
• Maintain productivity, quality, customer service, Corporate Compliance, and HIPAA standards.
• Support process improvements, financial data integrity, and special projects as assigned.

• Qualifications
• High school diploma or equivalent required.
• Minimum one year of experience in medical billing, accounts receivable, insurance collections, and claims management.
• Working knowledge of HCPCS, ICD-10 coding, insurance payor requirements, and reimbursement processes.
• Proficiency in Microsoft Office applications (Excel, Word, and Outlook) and database systems, with strong data entry skills.
• Excellent attention to detail with the ability to maintain accuracy while managing a high volume of work.
• Strong organizational, analytical, and time management skills.
• Ability to adapt and perform effectively in a fast-paced, changing environment.
• Effective verbal and written communication skills, with the ability to interact professionally with patients, caregivers, clinical staff, and business partners.
• Dependable, reliable, and punctual with a strong commitment to quality and customer service.
• Familiarity with Medicare and Medicaid regulations preferred.
• Knowledge of Orthotics, Prosthetics, and Durable Medical Equipment (DME) billing preferred.
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• Benefits
• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%