Account Relations Manager II

Position Purpose: Acts as a liaison with vendors and internal business partners to build strong, continuous relationships and to enable the understanding of business requirements, needs, and service expectation. Works alongside vendor management team members to maintain complex vendor relationships and enhance vendor experience.

Key Details: Applicants for this job have the flexibility to work remote from home anywhere in the United States. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. 

• Communicates to vendors to ensure member or provider satisfaction and performance.
• Assesses key performance data to monitor and measure productivity of specific programs and program compliance.
• Builds reports to leverage key performance data for metrics and to identify areas of process improvements for vendors.
• Acts as a liaison between internal departments and vendors to handle escalations (e.g., claims), as appropriate.
• Represents the company/department in facilitating new business/process implementations from initial launch through day-to-day interactions as needed.
• Seeks out new business opportunities with vendors to create collaborative relationships that support compliance with standards and requirements.
• Performs root cause analyses with vendors to identify business issues or problems to ensure member or providers satisfaction.
• Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services.
• Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to member or providers.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Approximately 10% travel.

Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Preferred experience managing outsourced contact center vendors or business process outsourcing (BPO) partners, with responsibility for performance oversight, service level management, and operational accountability.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act