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AI Summary
Manage a portfolio of 30+ DSP and SSP partners by monitoring account health and optimizing key platform metrics to drive growth. Handle the full onboarding cycle for new partners and serve as the primary technical point of contact for issue triage and escalation.
RESPONSIBILITIES
- Own a portfolio of 30+ active DSP and SSP partners: maintain daily communication, monitor account health, and proactively respond to performance changes
- Analyze key platform metrics (fill rate, win rate, RPM, eCPM, revenue) and independently initiate optimizations to drive account growth
- Manage the full onboarding cycle for new partners: technical setup, endpoint configuration, initial performance validation, and ramp-up support
- Identify upsell and expansion opportunities within the existing partner portfolio and collaborate with the BD team to act on them
- Serve as the first point of contact for technical issues; triage, reproduce, and escalate to the technical team with clear documentation
- Prepare regular and ad-hoc performance reports; translate data into actionable insights for both internal stakeholders and external partners
- Monitor platform profitability across assigned accounts and flag anomalies or risks in a timely manner
- Maintain strong, trust-based relationships with partners across multiple communication channels (email, Slack, calls)
- Stay current with programmatic ecosystem trends, OpenRTB spec updates, and privacy regulation changes relevant to partner operations
REQUIREMENTS
- 2+ years of experience in Account Management or Customer Success in an AdTech company
- Solid understanding of the programmatic ecosystem: how DSPs, SSPs, and AdExchanges interact, what drives performance on both sides
- Practical knowledge of OpenRTB protocol: bid request/response structure, auction mechanics, key objects (device, app, site, imp)
- Ability to independently read and interpret platform data: identify drops, spikes, and root causes without hand-holding
- Experience working directly with both DSP and SSP partners
- Upper-Intermediate English or above written and spoken; most partner communication is in English
- Comfort withExcel/Google Sheets for data analysis
- Structured, detail-oriented approach to managing a large partner portfolio simultaneously
- Strong orientation towards result
NICE TO HAVE
- Hands-on experience with ad server admin panels (e.g. Springserve, Magnite, Xandr) or in-house SSP/DSP platforms
- Familiarity with privacy frameworks: GDPR/TCF, GPP, COPPA, LMT/DNT signals in the bidstream
- Experience with CRM systems (Salesforce, HubSpot, or similar)
- Knowledge of video, CTV, or mobile programmatic formats
- Experience working with traffic / creative quality vendors (Pixalate, Human, DV, TMT, etc.)
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