Academic Operations Executive - Maternity Cover

About us

Here at NCUK, we consider ourselves a unique organisation. A consortium of leading international universities, NCUK is an international organisation, and we provide overseas students with guaranteed access to universities through our pathway qualifications. More than 50,000 students have successfully progressed to NCUK Universities worldwide by completing our qualifications. Our qualifications combine the highest of academic standards with exceptional language, study and cultural skills, and are currently delivered in more than 30 different countries across four continents. NCUK is a trading subsidiary of the Northern Consortium, a registered educational charity.

About the Role

We’re looking for an Academic Operations Executive to join our Academic team on a 12-month maternity cover contract. Reporting to the Senior Academic Operations Manager, you will support NCUK delivery centres across key academic operations activities, including student registrations, systems access, academic queries, assessment services and certification. This is a fantastic opportunity for someone who is organised, customer-focused and enjoys working collaboratively with international delivery partners to provide an accurate and high-quality service.

View the full Job Description & Person Specification here:

If you’re viewing this role via a job board, please visit our careers site for the full details: https://ncuk.bamboohr.com/careers 

Key responsibilities

As an Academic Operations Executive, you will:

• Coordinate and support delivery centres’ use of NCUK systems and processes relating to student registrations, systems access and certification.
• Support delivery centres by attending meetings and providing training on systems and processes.
• Support the maintenance of relationships with delivery partners to ensure students receive a high-quality and accurate service throughout their academic journey with NCUK.
• Coordinate the printing and despatch of transcripts and certificates to delivery partners, and support verification of NCUK alumni academic documents.
• Support the production and review of digital training content, centre support documentation and other training materials.
• Represent the Academic Operations team in regional meetings, raising issues and providing information or data where required.

About you

We’d love to hear from you if you have:

• Study to A-Level standard or equivalent.
• Demonstrated experience of working in a customer-facing environment and providing excellent customer service.
• Experience of managing records and data accurately.
• Good working knowledge of Microsoft Excel, PowerPoint and Word.
• Strong organisational, communication, planning and deadline-management skills.
• A collaborative, adaptable and resilient working style, with the ability to communicate appropriately across cultures. Fluency in English is essential; fluency in another language would be desirable.

What we offer

In joining us, we offer the below benefits:

• 27 days holiday plus bank holidays
• Perkbox – monthly points to use towards perks, receive discounts and cashback
• Free cash health plan for you and your dependants
• Personal development
• 37 hour working week
• Attractive pension scheme
• Enhanced sick pay
• Enhanced pay for maternity, paternity and adoption leave
• Employee Assistance Programme – 24-hour support and advice
• Remote-first approach – flexibility to work where you’re most productive.
• Christmas and Summer social events
• Learning Management System
• End of year shutdown – discretionary days off between Christmas and New Year

How to apply

To apply, please click Apply and submit your CV along with a short covering letter explaining how your skills and experience meet the role requirements. Your CV should be submitted in Microsoft Word or PDF format. If you have any questions before applying, please contact vacancies@ncuk.ac.uk.

At NCUK, we are committed to building an inclusive workplace and welcome applications from people with a wide range of backgrounds, experiences and perspectives, including disabled people and people with long-term health conditions. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

We also encourage you to apply even if you do not meet every requirement in the job description. Your skills, experience and perspective may still make you a great fit for the role.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. Where appropriate, roles may be subject to a Disclosure and Barring Service (DBS) check or equivalent local background screening.

Closing date: 23 July 2026

Interview process: Competency-based interview, followed by an Excel task.

Please note, we may close this vacancy early if we receive sufficient applications. This role is being managed in-house by our People & Talent team. We are not working with agencies on this vacancy.