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RunTalent

11000 - Especialista Service Now

Posted 3 days ago
Worldwide
2-5 years experience
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AI Summary

The professional will be responsible for implementing, configuring, and optimizing the ServiceNow platform to manage IT services and business workflows. They will also develop automated flows, create custom scripts using JavaScript, and manage user permissions and system performance.

Este é um cargo remoto.

O profissional será responsável por implementar, configurar, administrar e otimizar a plataforma ServiceNow, uma ferramenta amplamente utilizada para gestão de serviços de TI (ITSM), automação de processos, atendimento a usuários e fluxos de trabalho corporativos.

Atividades
✅ Configurar módulos da plataforma ServiceNow.
Criar formulários, catálogos de serviços e workflows.
Personalizar funcionalidades conforme as necessidades da empresa.

✅ Desenvolver fluxos automatizados para reduzir tarefas manuais.
Criar aprovações automáticas e integrações entre sistemas.

✅ Utilizar JavaScript para criar scripts e customizações.
Desenvolver aplicações dentro da plataforma (App Engine).
Criar relatórios e dashboards.

✅ Gerenciar usuários, grupos e permissões.
Monitorar desempenho e segurança.
Realizar atualizações e manutenção do ambiente.

✅ Resolver incidentes relacionados ao ServiceNow.
Identificar oportunidades de otimização dos processos de negócio.
Treinar usuários e equipes.

Desejável
ITIL (boas práticas de gestão de serviços)
JavaScript
Banco de dados e integrações via APIs REST/SOAP
Fluxos de trabalho (Workflow e Flow Designer)
Gestão de incidentes, mudanças e requisições

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