The Learner Service Specialist will manage the morning learner service queue by responding to inquiries regarding course access, progress, and navigation. They will resolve standard requests while identifying complex issues that require escalation to ensure a seamless learner experience.
The Subject Matter Expert will collaborate with learning designers to create and refine course modules, exercises, and video content for an AI in Marketing curriculum. They are responsible for recording engaging instructional videos and guiding learners through hands-on projects to ensure industry-aligned skill development.
Facilitate weekly live Zoom sessions to guide learners through AI-driven HR workflows and project-based assignments. Provide expert-level support, troubleshoot learner challenges, and customize provided course materials to ensure student success.
The Subject Matter Expert will collaborate with the Learning Experience Design team to shape AI management curriculum and create engaging on-demand course content. They are responsible for recording instructional videos and guiding learners through practical AI adoption strategies.
The Subject Matter Expert will be responsible for shaping the AI for Finance curriculum, creating compelling and industry-aligned course content, and recording authentic, engaging videos to illustrate AI concepts and technology usage. Key objectives include inspiring learners, building their confidence, and guiding them on adopting and integrating AI into their finance practice.
