XP Health

The Member Experience Specialist will handle incoming member inquiries via phone, chat, and email using Zendesk to ensure high-quality, humanized support. They will also collaborate cross-functionally with internal teams to resolve issues and contribute to continuous process improvements.

Provide expert optical guidance and support to members while managing end-to-end order processes and quality assurance. Mentor team members and conduct personalized virtual consultations to ensure high-touch service excellence.