Lead and coach a team of Mid-Market Account Executives selling to film and TV production companies through complex deal cycles. Develop sales playbooks, drive forecast accuracy, and partner with Marketing and Product teams to improve sales motions.
Wrapbook
15 Remote Job Openings at Wrapbook
Lead the full scope of the Workers' Compensation program, including claims oversight, risk mitigation, and underwriting operations. Manage a team of specialists while leveraging AI tools to automate workflows and improve operational efficiency.
Manage a portfolio of customer cases via Salesforce to resolve technical issues and product questions for crew and client users. Partner with Product and Engineering teams to identify bugs and contribute to internal knowledge bases and SOPs.
Manage end-to-end payroll remittance operations, including corrections, reversals, and union compliance in a high-volume environment. Mentor team members, maintain SOPs, and partner cross-functionally to resolve root-cause operational issues.
Lead the Frontend Platform team by owning the health and direction of shared infrastructure and reporting systems. Manage the team through coaching and hiring while contributing technically via code reviews and architectural input.
Lead high-performance engineering teams to build fault-tolerant products and technical roadmaps. Collaborate with cross-functional partners to deliver secure onboarding and lifecycle experiences for the project economy.
Lead the Integration team to build high-quality, fault-tolerant data systems and technical roadmaps in collaboration with Product. The role involves a mix of people management and individual contributor work, including code reviews and executing technical tickets.
Build and maintain the BI reporting infrastructure to provide Sales, Marketing, and Finance with self-serve data on pipeline health and funnel conversion. Lead GTM forecasting, annual bookings planning, and scenario modeling for pricing and segmentation decisions.
Own the Salesforce data layer, forecasting cadences, and sales compensation administration to drive revenue predictability. Manage the deal desk process and optimize handoffs between Marketing, Sales, and Customer Success.
Design and build a unified, scalable data platform and manage end-to-end data pipelines and SLAs. Collaborate with cross-functional teams to establish data contracts, observability, and governance strategies.
The Senior People Programs Manager will design and lead high-impact company-wide programs focused on engagement, leadership development, and performance. This role involves managing complex cross-functional initiatives and integrating AI-forward strategies into organizational processes.
The Senior Product Manager II will own the roadmap and vision for the Tech Enablement team (PANDA), focusing on cross-cutting features like approval workflows, role-based access control, and authentication. This involves partnering closely with engineering and design to deliver scalable solutions while balancing the team's roadmap with enabling dependent product teams.
The role involves hands-on technical building and development within Salesforce, focusing on designing, building, and maintaining automations like Apex triggers, complex Flows, and integrating Salesforce with external AI-assisted tools across pre- and post-sale GTM workflows. Responsibilities also include owning the development lifecycle, translating business needs into technical specifications, executing UAT, and instrumenting operational KPIs directly within Salesforce.
This role involves diagnosing operational friction across post-sale workflows, translating these challenges into clear system and process requirements, and implementing scalable solutions primarily within Salesforce to enhance reliability and efficiency. The manager will operationalize success metrics, support reporting cadences, and drive automation to reduce manual coordination and support future scale and complexity.
Customer Success Manager III, Film & Television (Mid-Market Focus)
Wrapbook
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Full Time
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5 months ago
Wrapbook
The Customer Success Manager will own a portfolio of Film & Television clients post-onboarding, acting as their strategic partner and primary point of contact. They will drive client success by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention.
