The specialist is responsible for contacting customers who request cancellations to identify their concerns and negotiate solutions to retain the order. They must accurately document all interactions in the CRM and collaborate with other departments to ensure high service quality and meet retention KPIs.
The Sales Specialist will answer inbound calls from customers to convert inquiries into booked auto glass service jobs. They are responsible for guiding customers through the booking process, handling objections, and maintaining accurate records in the CRM.
The specialist is responsible for contacting customers who request cancellations to identify their concerns and negotiate solutions to retain the order. They must document all interactions in the CRM and collaborate with other departments to ensure high service quality and meet retention KPIs.
