The role focuses on managing complex customer inquiries via an asynchronous, ticket-based system without phone support. Responsibilities include diagnosing technical errors, optimizing support playbooks, and collaborating with product teams to identify product gaps.
You are responsible for the conception and implementation of complex data migrations within system setup and change projects. Your focus is on data quality, stable migration processes, and a technically sound implementation from analysis to acceptance.
The role involves supporting clients with the technical implementation and further development of billing processes within the ENER:GY ERP solution, focusing on complex billing logic and stable settlement procedures. Responsibilities include technically advising clients on billing systems, analyzing, designing, and optimizing processes, and implementing functional requirements like setting up billing rules.
You will support municipal utilities and energy suppliers in designing and optimizing customer, communication, and workflow processes within the ERP billing solution ENER:GY. Your focus will be on clearly modeled processes and solutions that function in daily operations.
You will support energy suppliers and municipal utilities in the implementation and development of the ERP billing solution ENER:GY, focusing on financial accounting and commercial processes. You will analyze, design, and optimize finance-related processes and implement functional requirements in the ERP system.
