Provide consultative telephonic and web-based assistance to stakeholders regarding Health Benefit Exchange administration and eligibility management. Act as a customer advocate by documenting activities in the database and meeting department service metrics.
Maintain and administer employee benefits within the Covered California for Small Business exchange, including processing enrollments and terminations. Resolve member inquiries and coordinate with internal departments and external vendors to fix eligibility and billing issues.
Maintain and administer employee benefits within the Covered California for Small Business exchange, including processing enrollments and terminations. Resolve member inquiries and coordinate with internal departments and external vendors to fix eligibility and billing issues.
