VibeIQ Inc.

The Customer Success Manager will own a portfolio of enterprise retail accounts, managing the full post-sale lifecycle including onboarding, adoption, and renewals. They will serve as a trusted advisor to clients while collaborating with internal product and engineering teams to drive customer value.

The Support Engineer serves as the primary technical resource for customers, managing the full lifecycle of support tickets from diagnosis to resolution. They are responsible for identifying recurring bugs, managing escalations, and improving internal support workflows and documentation.

Own a portfolio of enterprise retail accounts, serving as the primary post-sale relationship owner to drive adoption and retention. Manage onboarding, configuration updates, and strategic planning while collaborating with product teams to resolve customer issues.