VibeIQ Inc.

The Support Engineer serves as the primary technical resource for customers, managing the full lifecycle of support tickets from diagnosis to resolution. They are responsible for identifying recurring bugs, managing escalations, and improving internal support workflows and documentation.

The Product Designer will own design work across VibeIQ's core product surfaces, creating flows, prototypes, and high-fidelity designs. They will collaborate with Product and Engineering teams to turn complex needs into clear user experiences and contribute to the shared design system.

Own a portfolio of enterprise retail accounts, serving as the primary post-sale relationship owner to drive adoption and retention. Manage onboarding, configuration updates, and strategic planning while collaborating with product teams to resolve customer issues.