United Way of the Midlands

Respond to individuals in need of assistance via phone, email, chat, and text to provide appropriate community resources. Record client data in the call center database and perform follow-up calls to ensure needs were met.

The Community Resource Specialist I is responsible for responding to individuals seeking assistance through various communication channels like phone, email, chat, and text, while maintaining a nonjudgmental attitude and assessing client needs. This role involves recording client information, providing appropriate resource referrals using the 2-1-1 database, and conducting follow-up calls to ensure needs were met.