The Customer Success Manager acts as the primary point of contact for clients to ensure an exceptional travel experience by resolving complex issues and providing creative solutions. They are responsible for proactively managing travel changes and anticipating potential challenges to prevent escalations.
Tourlane
8 Remote Job Openings at Tourlane
You will act as the primary point of contact for customers post-booking, ensuring a seamless travel experience by managing inquiries and proactively resolving potential issues. Additionally, you will be responsible for maintaining high service standards, meeting performance KPIs, and advising customers on travel plan adjustments.
The role involves sourcing and contracting travel suppliers to expand the product portfolio and optimize regional profitability. You will negotiate market-leading terms and manage digital supply chains to drive revenue and margin growth.
The GTM Lead will drive Tourlane's expansion into North America by executing five strategic mandates including state licensing, NPS improvement, and retention analysis. They will also optimize the US account management model and evaluate B2B entry opportunities.
Drive the commercial expansion into North America by managing state licensing, improving NPS, and reducing cancellation rates. Develop the account management model and evaluate B2B entry strategies while reporting market intelligence to HQ.
Sell and close high-value tailor-made travel itineraries for demanding clients by managing the full sales cycle. Build long-term customer relationships through rigorous CRM management and post-trip follow-ups.
Create personalized travel itineraries and manage the entire sales process from lead qualification to contract closing via phone and video calls. Work towards ambitious monthly sales targets to contribute to the company's growth.
Design and sell high-value tailor-made travel itineraries to demanding clients while managing the full sales cycle. Build long-term client relationships through rigorous CRM management and post-trip follow-ups.