The role involves writing advanced SQL and Python/R scripts to automate reporting and optimize operational decision-making across the law firm's case lifecycle. You will build executive dashboards and define KPIs to identify bottlenecks and provide actionable recommendations to leadership.
Provide Tier 1-2 technical support for a remote workforce, managing tickets and troubleshooting hardware, software, and connectivity issues. Assist with new-hire onboarding and collaborate with IT leadership to improve systems and security compliance.
Identify and close new personal injury law firm referral partnerships using a data-driven approach to evaluate partner performance. Manage the full sales pipeline from cold outreach to contract negotiation and fee split agreements.
The Account Manager will manage a portfolio of law firm partners by deeply understanding their operations and analyzing key performance metrics to diagnose trends and address performance issues proactively. This involves holding partners accountable to clear standards while collaborating across internal teams to solve problems and identify systemic improvements.
