Provide multi-level technical support for network services software, handling T2-T3+ tickets and ensuring SLA compliance. Perform troubleshooting, debugging, and system configuration while documenting issues and proposing functional enhancements.
TOMIA
5 Remote Job Openings at TOMIA
Provide L2/L3 technical support and act as a Technical Account Manager for assigned customers to ensure optimal platform performance. Lead incident management, perform root cause analysis, and collaborate with Product and R&D teams to resolve defects.
The Head of Product owns the vision, strategy, and commercial success of the product portfolio, leading both Product Management and R&D teams. Key duties include driving P&L performance, defining engineering standards, and aligning technical execution with commercial priorities.
Oversee global delivery of products and managed services to ensure operational excellence and customer satisfaction. Lead cross-functional teams across delivery, support, and operations while driving process standardization and automation.
Define and deliver 24x7x365 customer support and operational assistance to ensure high customer satisfaction and retention. Manage the GSOC and lead a high-quality support team while implementing automation to improve internal and external communications.
