The Law Firm Of Moumita Rahman

Manage inbound client communications through queues by answering calls and messages professionally and empathetically. Provide procedural information and case updates while documenting all interactions and escalating legal matters to the appropriate team members.

Conduct detailed interviews with victims of domestic abuse and human trafficking to capture their narratives. Translate these interviews into clear and compelling legal declarations to support immigration cases.

Manage client billing, track payments, and execute collection strategies to reduce account delinquency. Handle sensitive financial conversations and implement retention tactics to prevent clients from withdrawing from legal representation.

The Receptionist serves as the first point of contact for inbound callers, identifying needs and routing calls to the appropriate departments. They are responsible for real-time CRM data entry and maintaining accurate call disposition logs.