Teamwork.com

Lead a team of Customer Success Managers to drive retention and expansion while transforming the function into an AI-powered revenue engine. Own the renewal forecast and GDR/NDR performance through outcome-led customer engagement and strategic save plays.

The Senior Product Manager will own a product area, leading the design and development of AI-powered features. They will work closely with the product leadership team and have real autonomy and accountability.

Lead the integration of AI into the product ecosystem by building proof-of-concepts and shaping product strategy. Collaborate with empowered product teams to solve customer problems and drive business outcomes like retention and growth.

Design and maintain the core AI infrastructure, frameworks, and shared services that enable product teams to build AI-powered features. Collaborate with cross-functional teams to integrate LLMs, vector stores, and retrieval pipelines while ensuring high-quality performance and scalability.