Symbio

The Customer Experience Manager will lead initiatives to improve customer satisfaction and loyalty by utilizing data and insights. They will partner across the business to embed customer-centric thinking and design seamless customer journeys across all touchpoints.

Manage clinical trial projects from start-up through closeout, ensuring adherence to timelines, budgets, and regulatory requirements. Serve as the primary liaison between sponsors, internal teams, and vendors while leading project planning and execution.

Manage a portfolio of wholesale customer accounts as a trusted advisor to ensure exceptional service and commercially valuable outcomes. Drive growth through identifying upsell and cross-sell opportunities while leading regular customer business reviews.