Swimlane

You will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value within the security portfolio. This involves coaching team members, monitoring key KPIs like NRR and GRR, and collaborating with internal departments to influence product roadmaps.

The Director of Business Development will lead and optimize the enterprise outbound prospecting function, focusing on pipeline generation strategy and execution. They will manage, coach, and motivate a team of BDRs while collaborating with marketing and sales leadership to drive qualified SQLs.

The Professional Services Manager will lead a team of engineers in delivering automation solutions while maintaining hands-on involvement in customer implementations. They are responsible for coaching team members, driving delivery quality, and acting as a technical escalation point for complex customer needs.