Swimlane

The Professional Services Manager will lead a team of engineers in delivering automation solutions while maintaining hands-on involvement in customer implementations. They are responsible for coaching team members, driving delivery quality, and acting as a technical escalation point for complex customer needs.

The Customer Success Manager will own the post-sale experience for enterprise customers, focusing on driving retention, expansion, and product adoption. They will act as a trusted advisor to security leaders while managing customer health and mitigating churn risk through cross-functional collaboration.