Perform Traditional Chinese and Japanese translation and localization for in-app learning and marketing content. Support content development and project operations under the guidance of the manager.
Localize in-app learning and marketing content from Japanese to Korean from a pedagogical perspective. Design and write instructional materials and support content-related project operations.
Localize in-app learning and marketing content from Simplified Chinese to Korean from a pedagogical perspective. Design and write instructional materials such as lesson scripts and vocabulary lists for Korean learners of Chinese.
Own the end-to-end development and maintenance of the Korean-Japanese language curriculum. Create engaging, culturally attuned learning materials and integrate AI-enabled workflows to improve production efficiency.
Handle inbound support requests via chat and email to resolve issues regarding subscriptions, billing, and app features for users in the Americas. Identify user feedback patterns and collaborate with the product team to improve the overall customer experience.
