Solulan

Provide Level 2 technical support by resolving complex hardware and software issues and managing client tickets. Responsibilities include administering cloud applications, performing data backups, and documenting all interventions in internal systems.

The role involves handling Level 2 support tickets, resolving hardware and software issues, and managing data backups and restorations. Additionally, the technician will administer applications, escalate unresolved incidents, and document all interventions.