You will own the post-sale customer relationship, serving as the primary technical advisor and point of contact for European customers. Responsibilities include leading technical onboarding, conducting business reviews, and troubleshooting integration issues to ensure customer success.
You will lead and scale the Customer Success and Technical Account Management teams to drive product adoption and customer retention. You will also collaborate with Sales and Product teams to ensure a seamless customer journey and translate feedback into actionable improvements.
You will lead patching efforts for high-impact vulnerabilities and build scalable infrastructure to deliver secure packages to developers. This role involves designing automated vulnerability detection workflows and collaborating with security researchers to improve the software supply chain.
You will own and optimize the GTM technology stack, including managing the transition from HubSpot to Salesforce. Additionally, you will collaborate with sales leadership to improve pipeline reporting, territory management, and overall operational efficiency.
Lead, coach, and grow a regional Sales Engineering team while building a repeatable technical sales motion. Partner with Sales leadership to drive deal strategy, technical validation, and successful customer evaluations.
The Sales Engineer will lead product demonstrations, support Proof of Concepts, and provide technical guidance to commercial customers. They will also act as a bridge between customers and internal teams like Engineering and Product to communicate feedback and drive adoption.
You will define the product strategy and build the product function to support the company's growth while partnering with engineering and sales. You will also stay close to customer problems to turn market opportunities into clear, technically sound product directions.
You will own technical readiness and onboarding for Customer Engineering teams, including Sales Engineers, TAMs, and CSMs. This involves building hands-on labs, maintaining a technical knowledge base, and creating training materials to ensure the team is prepared for product releases.
You will partner with the sales team to manage and negotiate high-volume commercial contracts while maintaining company risk standards. You will also leverage AI and automation tools to improve contract velocity and streamline legal operations.
The Sales Engineer will lead technical pre-sales demonstrations and proofs of concept while managing post-sale customer success and growth for European enterprise accounts. This role acts as a bridge between prospects and existing customers to drive deal closure, feature adoption, and long-term account health.
Manage inbound support tickets for APAC customers, ensuring timely resolution and high-quality technical assistance. Collaborate with engineering teams by documenting issues, reproducing edge cases, and creating support resources like runbooks and macros.
Lead, coach, and grow a Europe-based team of Technical Account Managers, owning customer adoption, health, and gross retention while partnering with Account Executives on renewals. Operationalize and improve post-sales systems, manage at-risk account escalations, increase team efficiency, share customer insights with Product and Engineering, and report performance to leadership.
Lead, coach, and grow a team of Enterprise Technical Account Managers to ensure customer adoption, health, and retention. Mature the post-sales operating system by implementing playbooks, automation, and data-driven performance metrics.
Lead, coach, and grow a team of Commercial Technical Account Managers to drive customer adoption, health, and retention. Mature the post-sales operating system by implementing automation, playbooks, and data-driven cadences.
You will own the post-sale customer relationship, acting as a technical advisor to ensure successful product adoption and integration. Additionally, you will lead technical onboarding, troubleshoot complex issues, and provide feedback to the engineering team to influence the product roadmap.
You will own the post-sale customer relationship, serving as the primary technical advisor and point of contact for enterprise accounts. Responsibilities include leading technical onboarding, conducting business reviews, and troubleshooting complex integration issues to ensure customer success.
You will contribute to the end-to-end development of the Socket web application and collaborate with the design team to build elegant user interfaces. Additionally, you will help shape the product roadmap, manage sprints, and participate in hiring and team growth decisions.
Lead and grow a high-performing engineering team while fostering a culture of trust, ownership, and autonomy. Partner with stakeholders to solve the right problems and guide technical decisions regarding architecture and trade-offs.
Own the full sales cycle for mid-market and enterprise accounts across the EMEA region to meet and exceed revenue targets. Partner with leadership to establish regional go-to-market strategies and provide product feedback to influence the roadmap.
Lead technical product demonstrations and support Proof of Concepts to showcase Socket's capabilities to SMB clients. Act as a bridge between customers and internal engineering, product, and design teams to translate requirements into product improvements.
The Sales Engineer will lead discussions and product demonstrations, addressing customer challenges and providing technical education. They will also collaborate with account teams to translate customer requirements into Socket capabilities and support Proof of Concepts.
