The Sales Engineer will lead product demonstrations, support Proof of Concepts, and provide technical guidance to commercial customers. They will also act as a bridge between customers and internal teams like Engineering and Product to communicate feedback and drive adoption.
You will define the product strategy and build the product function to support the company's growth while partnering with engineering and sales. You will also stay close to customer problems to turn market opportunities into clear, technically sound product directions.
The Sales Development Representative will act as the primary point of contact for new business prospects to generate leads and sales opportunities. They will collaborate with the sales team to design outreach strategies and present the product to potential clients.
You will own technical readiness and onboarding for Customer Engineering teams, including Sales Engineers, TAMs, and CSMs. This involves building hands-on labs, maintaining a technical knowledge base, and creating training materials to ensure the team is prepared for product releases.
The Technical Support Engineer will manage inbound support tickets, resolve integration issues, and guide customers through the product. They will also create documentation, identify recurring technical patterns, and collaborate with the engineering team to improve the product.
The People Partner will collaborate with technology leaders to manage team structure, capacity, and talent decisions while coaching managers on performance and conflict resolution. They will also lead talent cycles, improve internal processes, and serve as the primary point of contact for employee relations.
You will partner with the sales team to manage and negotiate high-volume commercial contracts while maintaining company risk standards. You will also leverage AI and automation tools to improve contract velocity and streamline legal operations.
The Sales Engineer will lead technical pre-sales demonstrations and proofs of concept while managing post-sale customer success and growth for European enterprise accounts. This role acts as a bridge between prospects and existing customers to drive deal closure, feature adoption, and long-term account health.
Manage inbound support tickets for APAC customers, ensuring timely resolution and high-quality technical assistance. Collaborate with engineering teams by documenting issues, reproducing edge cases, and creating support resources like runbooks and macros.
Own product prioritization across customer commitments, support escalations, reliability work, and new opportunities, while translating decisions into clear requirements, plans, and success criteria. Work closely with customers, engineering, Customer Engineering, Sales, and leadership to shape strategy, communicate commitments, and evaluate product outcomes.
Lead, coach, and grow a Europe-based team of Technical Account Managers, owning customer adoption, health, and gross retention while partnering with Account Executives on renewals. Operationalize and improve post-sales systems, manage at-risk account escalations, increase team efficiency, share customer insights with Product and Engineering, and report performance to leadership.
You will build and scale patching infrastructure to deliver secure, vetted packages while creating tools for vulnerability remediation. This role involves collaborating with security researchers to address critical vulnerabilities and improving automated quality assurance systems.
The Customer Success Manager will manage existing customer relationships to drive renewals and upsell opportunities while collaborating with internal teams to increase adoption. They will also act as a key partner to security teams, establishing feedback loops to guide product development and ensure long-term customer growth.
You will own the post-sale customer relationship, serving as the primary technical advisor and point of contact for European clients. Your role involves leading technical onboarding, troubleshooting integration issues, and driving product adoption through workshops and strategic business reviews.
Lead, coach, and grow a team of Enterprise Technical Account Managers to ensure customer adoption, health, and retention. Mature the post-sales operating system by implementing playbooks, automation, and data-driven performance metrics.
You will own the post-sale customer relationship, acting as a technical advisor to ensure successful product adoption and integration. Additionally, you will lead technical onboarding, troubleshoot complex issues, and provide feedback to the engineering team to influence the product roadmap.
Lead, coach, and grow a team of Commercial Technical Account Managers to drive customer adoption, health, and retention. Mature the post-sales operating system by implementing automation, playbooks, and data-driven cadences.
You will own the post-sale customer relationship, serving as the primary technical advisor and point of contact for enterprise accounts. Responsibilities include leading technical onboarding, conducting business reviews, and troubleshooting complex integration issues to ensure customer success.
You will contribute to the end-to-end development of the Socket web application and collaborate with the design team to build elegant user interfaces. Additionally, you will help shape the product roadmap, manage sprints, and participate in hiring and team growth decisions.
You will own the end-to-end compliance program, including SOC 2 Type II and ISO 27001 certifications, by treating compliance as an engineered system. This involves building automated evidence collection pipelines and managing risk and vendor programs to ensure continuous security assurance.
Lead and grow a high-performing engineering team while fostering a culture of trust, ownership, and autonomy. Partner with stakeholders to solve the right problems and guide technical decisions regarding architecture and trade-offs.
Own the full sales cycle for mid-market and enterprise accounts across the EMEA region to meet and exceed revenue targets. Partner with leadership to establish regional go-to-market strategies and provide product feedback to influence the roadmap.
Lead and coach a team of 7-8 Account Executives to ensure consistent quota attainment and forecast accuracy. Manage the weekly sales rhythm, including pipeline reviews and deal inspection, while partnering with Marketing and Customer Success.
Lead technical product demonstrations and support Proof of Concepts to showcase Socket's capabilities to SMB clients. Act as a bridge between customers and internal engineering, product, and design teams to translate requirements into product improvements.
The Sales Engineer will lead discussions and product demonstrations, addressing customer challenges and providing technical education. They will also collaborate with account teams to translate customer requirements into Socket capabilities and support Proof of Concepts.
