Manage existing SMB customer relationships to drive renewals, upsells, and overall account health. Collaborate with GTM and Engineering teams to increase product adoption and establish feedback loops for product development.
Socket
18 Remote Job Openings at Socket
The role involves acting as the first point of contact for new business prospects to generate leads and initiate conversations. You will collaborate with the sales team to design industry-specific outreach strategies and present product value to potential clients.
Own the post-sale customer relationship by leading technical onboarding, implementation, and ongoing success strategies. Act as the primary technical point of contact for troubleshooting, product enablement, and translating customer feedback into product roadmap priorities.
Own the full sales cycle for mid-market and enterprise accounts across the EMEA region to meet and exceed revenue targets. Partner with leadership to establish regional go-to-market strategies and provide product feedback to influence the roadmap.
Build and manage Socket's technical partner ecosystem from the ground up to drive revenue and expand reach in the AppSec space. This involves overseeing the full partnership lifecycle from discovery and technical design to launch and performance measurement.
Lead and coach a team of 7-8 Account Executives to ensure consistent quota attainment and forecast accuracy. Manage the weekly sales rhythm, including pipeline reviews and deal inspection, while partnering with Marketing and Customer Success.
Own inbound support tickets for developers and security teams across Zendesk, Slack, and Discord during US business hours. Troubleshoot integration issues across APIs and CI/CD pipelines while building support resources and runbooks to scale operations.
Own inbound support tickets for the APAC region, troubleshooting technical issues across APIs, CLIs, and CI/CD pipelines. Create support resources like runbooks and macros while providing feedback to product teams to improve the roadmap.
Lead technical product demonstrations and support Proof of Concepts to showcase Socket's capabilities to SMB clients. Act as a bridge between customers and internal engineering, product, and design teams to translate requirements into product improvements.
Manage inbound technical support tickets for EMEA customers, ensuring timely resolution and high-quality service. Proactively identify recurring issues, document solutions, and collaborate with engineering teams to improve product reliability.
The Channels & Partners Lead will build and manage strategic relationships with security partners and create scalable revenue channels. This role involves executing partnership strategies and driving sales and partner enablement initiatives.
This role involves owning and improving the company's security posture across application security, cloud infrastructure, operational security, and IT, while also building security tooling to make secure paths the default for engineers. Responsibilities also include running 24/7 security incident response, managing vulnerability reports, maintaining SOC 2 compliance, and driving new certifications.
The VP of Engineering will be responsible for scaling the engineering organization from 40 to over 80 people while preserving velocity, code quality, and culture, balancing operational leadership with hands-on technical contributions. This involves designing the organizational operating system, building technical leadership, eliminating bottlenecks, and owning delivery on major cross-team initiatives.
The role involves partnering closely with engineers to debug production issues, enhance performance, and design scalable systems, while owning and evolving Socket’s infrastructure focusing on reliability, performance, and cost management. Responsibilities also include defining SLIs/SLOs, improving the deployment pipeline, building observability tools, and participating in an on-call rotation.
The Sales Engineer will lead discussions and product demonstrations, addressing customer challenges and providing technical education. They will also collaborate with account teams to translate customer requirements into Socket capabilities and support Proof of Concepts.
Contribute to the development of the Socket web application end-to-end and work with the design team to create user-friendly interfaces. Help shape the product roadmap and participate in hiring decisions.
Contribute to the development of the Socket web application end-to-end and work with the design team to create user-friendly interfaces. Help shape the product roadmap and participate in hiring decisions.
The Threat Analyst will analyze over 100 unique threats daily and author high-impact technical blog posts on malicious packages. They will also design and build automated tools for malware analysis and partner with the engineering team to integrate research into the core product.
