Lead and coach a team of 7-8 Account Executives to ensure consistent quota attainment and forecast accuracy. Manage the weekly sales rhythm, including pipeline reviews and deal inspection, while partnering with Marketing and Customer Success.
Socket
17 Remote Job Openings at Socket
Own inbound support tickets for the APAC region, troubleshooting technical issues across APIs, CLIs, and CI/CD pipelines. Create support resources like runbooks and macros while providing feedback to product teams to improve the roadmap.
Own inbound support tickets for developers and security teams across Zendesk, Slack, and Discord during US business hours. Troubleshoot integration issues across APIs and CI/CD pipelines while building support resources and runbooks to scale operations.
Lead technical product demonstrations and support Proof of Concepts to showcase Socket's capabilities to SMB clients. Act as a bridge between customers and internal engineering, product, and design teams to translate requirements into product improvements.
Manage inbound technical support tickets for EMEA customers, ensuring timely resolution and high-quality service. Proactively identify recurring issues, document solutions, and collaborate with engineering teams to improve product reliability.
The Customer Success Manager will manage existing enterprise customer relationships to drive renewals and upsell opportunities while collaborating with internal teams to ensure product adoption. They are responsible for conducting quarterly health checks and establishing feedback loops to guide product development and customer success.
You will own the post-sale customer relationship, serving as the primary technical advisor to ensure successful product adoption and integration. This involves leading technical onboarding, troubleshooting complex issues, and providing actionable feedback to the engineering and product teams.
The Channels & Partners Lead will build and manage strategic relationships with security partners and create scalable revenue channels. This role involves executing partnership strategies and driving sales and partner enablement initiatives.
This role involves owning and improving the company's security posture across application security, cloud infrastructure, operational security, and IT, while also building security tooling to make secure paths the default for engineers. Responsibilities also include running 24/7 security incident response, managing vulnerability reports, maintaining SOC 2 compliance, and driving new certifications.
The VP of Engineering will be responsible for scaling the engineering organization from 40 to over 80 people while preserving velocity, code quality, and culture, balancing operational leadership with hands-on technical contributions. This involves designing the organizational operating system, building technical leadership, eliminating bottlenecks, and owning delivery on major cross-team initiatives.
The role involves partnering closely with engineers to debug production issues, enhance performance, and design scalable systems, while owning and evolving Socket’s infrastructure focusing on reliability, performance, and cost management. Responsibilities also include defining SLIs/SLOs, improving the deployment pipeline, building observability tools, and participating in an on-call rotation.
The Sales Engineer will lead discussions and product demonstrations, addressing customer challenges and providing technical education. They will also collaborate with account teams to translate customer requirements into Socket capabilities and support Proof of Concepts.
The Sales Engineer will lead discussions and product demonstrations, addressing customer challenges and providing technical education. They will collaborate with account teams and support Proof of Concepts to align with customer requirements.
Contribute to the development of the Socket web application end-to-end and work with the design team to create user-friendly interfaces. Help shape the product roadmap and participate in hiring decisions.
Contribute to the development of the Socket web application end-to-end and work with the design team to create user-friendly interfaces. Help shape the product roadmap and participate in hiring decisions.
The Threat Analyst will analyze over 100 unique threats daily and author high-impact technical blog posts on malicious packages. They will also design and build automated tools for malware analysis and partner with the engineering team to integrate research into the core product.
Shape the entire platform to ensure coherence and clarity across all products. Lead design as a strategy to influence how developers interact with supply chain security.
