Social Factor

Manage day-to-day publishing operations across global corporate social channels using Sprinklr, ensuring accuracy and governance. Coordinate content workflows, manage employee advocacy platforms, and handle community engagement and escalation.

Develop and grow digital communities for active live stream events while managing a team of moderators. Act as the first line of defense for shift coverage and manage client workflows and escalations.

The role involves providing Sprinklr admin configuration services to optimize platform usage and increase ROI through automation. The specialist will translate marketing goals into technical roadmaps and collaborate with various departments to troubleshoot issues.

Develop and grow digital communities for well-known brands by interacting with users in real-time. Responsibilities include answering questions, engaging in discussions, and troubleshooting efforts across various social platforms.