The role involves receiving, diagnosing, and tracking IT and non-IT service requests using the Remedy tool. Responsibilities include managing request queues, troubleshooting incidents, and maintaining knowledge management documentation.
Sharp Solutions Inc
5 Remote Job Openings at Sharp Solutions Inc
The role involves diagnosing and tracking IT service requests using Remedy while following ITIL and KCS best practices. Responsibilities include installing software, maintaining computer images, and providing technical support for hardware and mobile devices.
The role involves diagnosing and tracking IT service requests using Remedy while following ITIL and KCS best practices. Responsibilities include installing software, maintaining computer images, and providing hardware and software support for desktop and mobile devices.
Senior Consultant – Smartsheet Developer
Sharp Solutions Inc
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Full Time
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19 days ago
Sharp Solutions Inc
Lead the design and implementation of strategic Smartsheet solutions to drive digital transformation and organizational change for customers. Manage the full project lifecycle, from discovery and prototyping to quality testing and final delivery.
The role involves receiving, diagnosing, and tracking IT and non-IT service requests using the Remedy tool. Responsibilities include managing request queues, troubleshooting incidents, and maintaining knowledge management documentation.
