Sharp Solutions Inc

Lead the design and implementation of strategic Smartsheet solutions to drive digital transformation and organizational change for customers. Manage the full project lifecycle, from discovery and prototyping to quality testing and final delivery.

The Tier 1 Technician is responsible for receiving, diagnosing, and tracking IT and non-IT service requests using the Remedy tool. Key duties include managing request queues, troubleshooting incidents, and maintaining knowledge management documentation.

The role involves receiving, diagnosing, and tracking IT and non-IT service requests using the Remedy tool. Responsibilities include managing request queues, troubleshooting incidents, and maintaining knowledge management documentation.

The role involves diagnosing and tracking IT service requests using Remedy while following ITIL and KCS best practices. Responsibilities include installing software, maintaining computer images, and providing technical support for hardware and mobile devices.